Security and Support Services Manager (Indicative)

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Detailed job description and main responsibilities
• Lead on the management and strategic development of the Trusts Security, Car Parking, Building Access and CCTV services along with the Trusts Support Services - Capital, Estates & Facilities (CEF) Helpdesk, CEF Administration team, medical devices, GMMH Trust Switchboard, maximising the use of technologies and systems within these areas that will enable the department to work more efficiently

• Drive continuous improvements and maximise the end user experience for all associated services, applying analytical skills to diagnose problems or complex service issues within systems or processes; and developing solutions and making clear recommendations or decisions based on the best course of action/treatment.
• Undertake the full range of leadership and managerial duties relating to the management of facilities services you have responsibility for. This includes judgements on resource management, performance management, investigation and disciplinary issues relating to the directly employed workforce and contracted service providers
• Undertake detailed analysis of service provisions and performance data for all associated services as required and develop strategies and plans to improve service provision in a cost effective and efficient manner.
• Produce Business intelligence, comparisons, trends, summary and narrative and investigate any areas of concern. Analyse, interpret and present data to highlight issues, risks and support Directorate decision making

Person specification

Knowledge/Qualifications

Essential criteria

• Professional support services and business management knowledge to degree equivalent plus further management experience or training to post graduate diploma level or equivalent
• Level 3 Computer Software qualification eg ECDL or equivalent
• CCTV & Security related qualification

Desirable criteria

• NVQ level 4 or equivalent in Customer Service qualification

Experience

Essential criteria

• Minimum 3-5 years experience working in a Senior Management role
• Experience of managing and developing, switchboard, helpdesk, car parking, CCTV and security systems
• Experience of managing varying groups of staff and departments
• Understanding of Helpdesk and switchboard functionalities

Desirable criteria

• Experience of manging and delivering improvements in a customer focused environment
• Experience of working within a healthcare environment
• Experience of contracts from development to tendering and completion stage

Service & Personal Development

Essential criteria

• Experience of developing services
• Evidence of personal development

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www..nhsemployers.org

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website - click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description for Security & site support (PDF, 320.4KB)
• Person Specification for Security & site support (PDF, 320.4KB)
• Important Candidate information (PDF, 2.5MB)