Section Manager, Customer Delivery

At a glance

Salary range: For this role the salary starts from £29,900 per annum, depending on skills and experience

Contract type: This is a Permanent role

Work Pattern: 37.5 hours per week, 2 week rota:

Monday - Friday: 6am - 2pm 

Tuesday - Saturday: 2pm - 10pm 

Location: Magna Park 3 (CDH)

About the role

Operational Performance

• Work with the CDH Manager to deliver costs in line with a flexed budget (adjusted for volume fluctuations).

• Work together with key internal and external parties to enhance the overall effectiveness of the CDH.

• Use and apply data and insight to support the CDH Manager to make changes and improvements to the operation to meet or exceed key performance metrics.

Customer

• Lead and empower Partners and third party colleagues to deliver an first rate customer experience by role modelling outstanding customer service in everything you do.

• Proactively support Partners to act as brand ambassadors, ensuring that the Customer Delivery Proposition and the Partnership brand vision are all achieved.

Partner 

• Recognise talent and take appropriate action for underperforming in an honest and fair manner in line with policy and using the tools available to you as a Manager.

• Agree and monitor performance targets for your team. 

• Develop an open culture of teamwork, trust and Partner contribution, holding regular conversations with your Partners about their performance and providing regular and timely feedback to them.

Resource Management

• Manage resources in line with volume forecasts.

• Be a recruitment specialist with a focus on succession planning to ensure your team has every opportunity to develop and is skilled, committed and diverse.

Contributing to a safe and compliant working environment

• Support and enforce a clear Health and Safety culture across all CDH functions which complies with current Health and Safety legislation and aligns with Partnership policies and guidelines.

• Ensure mandatory training for you and your team is completed on time.

• Ensure the CDH is compliant with the General Data Protection Regulations (GDPR) and Information Security Instructions (ISI’s).

• Ensure the CDH remains legal and compliant, adhering to the EU Drivers’ Regulation, Domestic Regulations and the Working Time Directive as set out as a member of the DVSA Earned Recognition scheme.

Design of specific elements of the fulfilment operating model

• Line management accountability for elements of the 7-strong cohort of Fulfilment Development Specialists; includes recruitment, objective setting, performance management, development and the creation of a motivated team in addition to Partner cost management

• Identify, scope, agree and prioritise short and long term team goals

• When required, adapt priorities and plans using a flexible and pragmatic approach

.

You also can view a copy of the full job outline here:

Internal applicants- please use the link below

Qualifications and Experience skills you’ll need

• Previous experience leading in a Supply Chain operation, such as Drivers Hours, Compliance like infringements 

• Good communication and engagement skills

• Effective time management and prioritisation skills.

• Proven and effective working knowledge of IT Systems.

• Previous experience in making good informed decisions

Desirable skills

• Knowledge of Transport Operations and Legal Compliance

• Supply Chain experience

• Head of Branch trained

• Disciplinary and Grievance trained (inc Independent notetaker)

• Hiring Manager experience

• Previous experience as a specialist in people management, demonstrating a culture of empowerment with large teams

• Incident management experience

•  IOSH & NEBOSH 

•  Level 2 Food Safety 

•  Experience in employment engagement surveys

•  Certificate of Professional Competence for Transport Managers (Road Haulage)

Next Steps 

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

For internal use only: 

#LI-JLPGR = John Lewis Partnership

#LI-JLPJL = John Lewis

#LI-JLPWTR = Waitrose