SDR Team Manager (FTC)

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About Birdie

At Birdie, we're reimagining care for older adults. We're building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.

We're not here to tinker at the edges. We're here to radically transform a broken system.

That's why we've built an all-in-one platform that supported over 30 million care visits in 2023 and more than 60 million in 2024 and we continue to grow our impact. We're scaling fast, but staying true to our purpose. That's why we're proud to be a B Corp, using business as a force for good

Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked #6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.

But speed isn't the point. Impact is.

Your mission

We are looking for a Sales Development Team Manager on a fixed term 12 month contract to support and develop Birdie's sales development team, reporting to the VP of Sales. You'll take responsibility for the Sales Development team, onboarding, coaching and developing your team to success, motivating and inspiring them to achieve their goals, and optimising our sales development processes. The SDR team covers SME, MME, and inbound reps. Your mission is to be hands-on with the sales development team, but also to drive strategic initiatives, whether directly within sales, or working closely with other functions such as Product, Customer Success, and Marketing to that care teams across the UK can deliver the kind of care they'd want for their own families.

How you will contribute

• Champion high performance by delivering proactive feedback to achieve consistent target attainment.
• Collaborate with the commercial leadership team to co-ordinate priorities and deliver thorough enablement while accurately forecasting team performance weekly, monthly and quarterly.
• Use your expertise in coaching to improve individual performance and growth and own the development of top talent, creating clear progression paths and ensuring Birdie maintains a strong internal talent bench
• Implement structured training programmes which align to business and strategic goals
• Analyse data, spotting gaps and areas for process and performance improvement, to design and build initiatives for success.
• Design, test and optimise outbound sequences and flows, ensuring SDRs use relevant, creative and data-driven outreach
• Bring energy and motivation to a high-call activity environment, ensuring reps stay positive and focused
• Leverage sales enablement tools (HubSpot, Gong, Looker, LinkedIn SalesNav, etc.) to drive performance improvements and process efficiency
• Help drive SDR engagement around events, ensuring maximum outbound activity and pipeline impact before, during and after marketing-led campaigns

You'll thrive here if...

• You're fuelled by purpose, not just perks
• You're excited by pace, ambiguity and the chance to shape things from the ground up and comfortable in an ambiguous, changing, energetic start-up working environment
• You bring experience in codifying, testing, implementing and optimising the prospecting cycle and a passion for applying best practices and proven sales methodologies to our market
• You're confident using sales enablement and prospecting tools to improve team efficiency and pipeline quality
• You adopt a coaching mindset and thrive in high-energy outbound sales environments and can inspire SDRs to maintain momentum in challenging conditions
• You enjoy designing and delivering creative outbound playbooks, incorporating events, campaigns, and multi-channel outreach to captivate and qualify leads efficiently
• You lead with curiosity, feedback and aren't afraid to roll your sleeves up and take ownership
• You value autonomy, radical honesty, and building great things with great people

Imposter syndrome is real - and we don't expect you to tick every box. If you're excited about our mission and think you could make a difference here, we want to hear from you.

Hiring Process

• Intro call with our Talent team - 30 minutes
• Meet the Hiring Manager to dive into your expertise - 45 minutes
• Project Task with Sales leadership - 1 hour
• Principles Interview with a Co-Founder - 1 hour

What you'll get from us

We believe people do their best work when they're supported, trusted and inspired. Here's how we build a world-class employee experience:

Compensation

• Competitive base salary, reviewed against benchmarks annually
• Bi-annual performance cycles with individual compensation reviews

Learning & Growth

• Annual personal learning budget and access to training, coaching and mentorship
• Time and space for growth - you set your development goals, we back them

Flexible Working

• Hybrid working - 3 days per week (Monday, Tuesday and Thursday in our incredible London HQ
• Budget to set up your home workspace
• Regular in-person meetups, socials and offsites

Time Off

• 33 days holiday (25 days + public holidays)
• Extra day off on your birthday (use it whenever you like!)
• Company shutdown between Christmas and New Year
• 2 volunteering days each year to give back to causes that matter

Family-first Policies

• Industry leading paid primary and secondary caregiver leave
• 5 paid days for fertility treatments for those who need it
• Private health insurance with AXA
• Wellbeing perks via Happl (gym discounts, mental health support, and more)

Other Perks

• Cycle to work scheme
• 4% employer pension contribution when you contribute 5% (UK)
• A deeply human, radically transparent culture

?Why Birdie?

Because you want to do meaningful work that improves lives - and grow at speed while doing it. We're building more than a product - we're building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.

We're a team of entrepreneurs, dreamers, and doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.

Equal Opportunities Statement

We're committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Need adjustments or support during the application process? Let us know. We're here to help.

Ready to build the future of care?

Apply now. Be part of something that matters.