Salon Manager

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Job Description

Job Role

Salon Manager

Location

St Albans

Position type

Permanent

Salary

£35 000 +

Role Summary

We are seeking a dynamic and experienced Salon Manager to join our luxury beauty clinic. This is a dual-role position, with 80% of your time dedicated to delivering expert beauty treatments and 20% focused on the day-to-day management of the salon team and operations. You'll be a hands-on leader who leads by example, ensures exceptional client experience, and supports the clinic's commercial success.

Essential Responsibilites

• Treatment Delivery.
• Deliver a range of professional beauty treatments to a high standard.
• Build strong client relationships and ensure high levels of repeat business.
• Consult with clients to recommend personalised treatment plans and homecare.
• Maintain hygiene and treatment room standards in line with clinic protocols.
• Salon Management.
• Lead, inspire and motivate the team to deliver outstanding service and meet performance targets.
• Oversee the daily running of the clinic including rotas, stock control and appointments.
• Support staff development through on-the-job coaching, training and performance reviews.
• Handle client complaints or issues with professionalism and efficiency.
• Ensure the clinic meets all health and safety and regulatory requirements.
• Monitor product usage, treatment performance, and KPIs.
• Work closely with the director on business strategy and promotions.

Qualifications & Characteristics

• NVQ Level 3 or equivalent in Beauty Therapy
• Minimum 2 years of hands-on experience in a salon/clinic environment
• Previous experience in a supervisory or managerial role is essential
• Confident delivering a wide range of treatments to a high standard
• Strong communication, leadership, and organisational skills
• A passion for beauty, wellbeing, and client care

Benefits

• Competitive salary with commission/bonus structure
• Ongoing training and development
• Staff treatment discounts and product incentives
• Supportive and professional team environment