Salesforce Technical Director

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Job description

Connect to your Industry

Transform how leading brands achieve their strategic objectives with Deloitte Digital. As a Director in our Salesforce team, you will help sell, design and implement innovative, enterprise-level solutions that power exceptional customer experiences and drive significant business transformation. You will be a key player in architecting and delivering complex, multi-cloud solutions built on the Salesforce platform, ensuring architectural integrity and strategic alignment across the entire ecosystem. Your expertise in overall architectural design, integration patterns, scalability, and governance will be crucial in helping clients unlock the full potential of their Salesforce investment, driving improved operational efficiency, enhanced customer engagement, and sustainable growth. Experience with large-scale, complex Salesforce implementations and a deep understanding of the entire Salesforce ecosystem are essential.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

We're expanding fast, and we're looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners, and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

We are seeking a highly experienced and strategic Salesforce Technical Architect Director to join our leadership team. The ideal candidate will have enterprise-level architectural expertise across a critical mass of products offered by Salesforce (including but not limited to most of the following: Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, AgentForce, Data 360, vertical industry products, Mulesoft, Tableau, etc.). This role demands an exceptional ability to translate complex business challenges into innovative, scalable, and robust Salesforce architectural solutions that drive significant business value for our clients. You will be a self-motivated, independent problem solver who is passionate about delving into intricate details, raising pertinent questions, making informed recommendations, and driving impactful results at an executive level.

As a Salesforce Technical Director, you will be a pivotal leader in our client engagements, responsible for the overall technical vision and architectural integrity of large-scale Salesforce transformations. Your responsibilities will include:

• Architectural Leadership: Lead the architectural design, development, and implementation of complex, multi-cloud Salesforce solutions, ensuring they align with client business objectives and enterprise architecture standards.
• Strategic Solutioning: Provide architectural leadership and oversight throughout the entire project lifecycle, from pre-sales, discovery and business case definition through to deployment and post-implementation support, ensuring technical excellence and client satisfaction.
• Risk Management: Identify, assess, and mitigate architectural risks, technical debt, and design challenges, developing robust strategies to ensure solution stability and scalability.
• Technical Governance: Lead and facilitate architectural design, data model, and integration workshops with client executives, business stakeholders, and engineering teams, establishing best practices and governance frameworks.
• Executive Communication: Clearly translate and communicate complex technical requirements and architectural solutions to both technical and non-technical audiences, including C-suite executives, using compelling story-based narratives.
• Ecosystem Expertise: Leverage deep knowledge of the entire Salesforce ecosystem, including new and upcoming features, to recommend innovative and efficient solutions that drive competitive advantage.
• Mentorship & Development: Mentor and guide other architects, technical leads, and development teams, fostering a culture of technical excellence, continuous learning, and adherence to architectural best practices.
• Pre-Sales & Business Development: Act as a key technical resource in pre-sales activities, contributing to proposals, solutioning, effort estimations, and presenting Deloitte's capabilities to prospective clients.
• Platform Specialisation: Function as a technical solution specialist across the Salesforce ecosystem, with deep expertise in areas such as data architecture, integration patterns, security models, identity management, large data volumes, and performance optimisation.
• Documentation & Standards: Oversee and maintain key architectural documentation, including solution designs, data models, integration specifications, and technical standards for designated workstreams.
• Quality Assurance: Ensure the system's architectural integrity, scalability, and maintainability, guiding development teams to deliver high-quality, robust solutions.
• Client Relationship Management: Build and maintain strong relationships with client technical and business leadership, acting as a trusted advisor on all Salesforce architectural matters.

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

You'll have strong technical and leadership skills including:

• Salesforce Certified Technical Architect (CTA) certification is highly preferred, or a clear demonstration of equivalent enterprise-level architectural experience and a strong commitment to achieving CTA.
• Extensive experience in architecting and delivering large-scale, complex Salesforce solutions across multiple clouds (e.g., Sales, Service, Marketing, Experience, Data Cloud, Commerce).
• Proven experience leading end-to-end Salesforce implementations as a Lead Architect or CTA.
• Deep understanding of Salesforce platform capabilities, limitations, and best practices for customisation, integration, and data management.
• Expertise in enterprise integration patterns, data migration strategies, enterprise security architecture, and performance tuning within the Salesforce ecosystem.
• Proficiency in designing scalable data models and understanding the implications of large data volumes (LDV) on Salesforce architecture.
• Strong leadership, mentoring, and team-building skills, with experience guiding and developing technical teams.
• Exceptional communication, presentation, and stakeholder management skills, with the ability to articulate complex technical concepts to diverse audiences, including C-level executives.
• Experience with Agile methodologies and DevOps practices in a Salesforce context.
• Ability to manage multiple workstreams and priorities in a fast-paced, client-facing environment.
• A personal drive to lead AI driven delivery innovation across the Software Delivery Life Cycle
• Demonstrable experience in pre-sales activities and bid response, including solutioning, effort estimation, along with presenting and influencing to win the hearts and minds of prospective clients.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Our hybrid working policy

You'll be based in either London, Bristol, Manchester, Glasgow or Edinburgh with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers