Salesforce Manager

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Hybrid Working Pattern - 2 days per week from Tower Bridge office

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

About the role

As a Salesforce Manager, you'll play a critical role in our cross-functional Agile team, working alongside Product, Design, and Engineering to create innovative solutions that enhance efficiency and effectiveness across the business. Reporting to the Head of Engineering of our Customer domain, you will lead the development, and maintenance of Salesforce solutions, leveraging your expertise to improve processes, enhance user experience, and drive automation.

Responsibilities

• Solution Strategy & Oversight - Lead the design and delivery of scalable, automated solutions within the Salesforce ecosystem, aligning system capabilities with evolving business needs.
• Integration Leadership - Oversee complex integration projects involving external systems, APIs, and third-party services, ensuring smooth and secure data flows across platforms.
• Team Management & Development - Mentor and support Salesforce admins and developers, fostering a culture of best practices in configuration, testing, deployment, and documentation.
• Cross-Functional Collaboration - Work closely with Product Managers, Designers, and Business Stakeholders to translate user needs and strategic goals into impactful CRM solutions.
• Platform Optimization & Governance - Champion continuous improvement by identifying enhancement opportunities, streamlining processes, and ensuring a high-quality user experience across all Salesforce touchpoints.

Requirements

What we're looking for

• Proven Salesforce Expertise - Certified Salesforce Administrator credentials are essential, with Platform Developer (I and II as a plus) valued as a strong foundation. While hands-on technical skills are appreciated, demonstrable experience leading Salesforce initiatives and driving value through the platform is key.
• Integration Knowledge - Solid understanding of external integrations (e.g. connected apps, Apex callouts, outbound messaging, REST/SOAP APIs), with experience overseeing or guiding technical teams in delivering robust, secure connections between systems.
• Collaborative Leadership - You thrive on working closely with colleagues from across the organisation, building strong relationships to ensure Salesforce solutions are tightly aligned with business strategy and day-to-day operational needs.
• Accountability & Impact - You take ownership of outcomes, actively contributing to team goals and ensuring your work delivers measurable impact on business performance and user satisfaction.
• Commercially Aware & Adaptable - You're commercially minded and resilient under pressure, with the ability to pivot in response to business or technical changes without losing momentum.
• Innovative Mindset - You're curious about emerging technologies and continuously seek ways to enhance the Salesforce ecosystem, including exploring AI and automation opportunities both within Salesforce's native tooling and beyond.

Desirable skills

• Certified Sales Cloud Consultant.
• Experience with AI models within Salesforce or other platforms.
• Knowledge of Salesforce DevOps tools (e.g. Git, Gearset, Copado, or similar).
• You might have been a Salesforce Engineer in the past, but it is not a hard requirement.

Benefits

• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London - or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary