Salesforce Change Manager

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Our company is going through an exciting period of change where we are developing exciting new digital products and commercial offerings to enhance our value proposition by providing access to qualified audiences in digital channels. As a Change Manager, you will report to the Director of Change Strategy & Adoption and play an exciting and key role in working on some of the most interesting and complex transformation programmes.

Our team partners with and assists regional market leaders in successfully defining, implementing, and sustaining their people agenda. Together, we seek to ensure the long-term sustainability and embedding of major Tech-enabled transformation programmes.

Our work is varied, challenging, but fulfilling. It spans across:

• Planning and implementing change journeys and offering an understanding of change practices required to support the end users to sure up adoption and progression of the tools, and processes which allow Informa Markets to better address customer needs and support higher value service provision to the markets they serve. This includes various powerful tools, to support Marketing, Sales, Billing, Event Operations and Digital delivery.
• Being responsible for identifying and managing business change impacts arising from technology, systems and business process changes through key initiatives delivered in an agile and data-driven manner. The change will be delivered in conjunction with regional market teams to ensure successful delivery and adoption of every new capability.
• Creating innovative evidence-based Learn-On-The-Job / Test and Learn strategies that drive effective embedding of cultural and behavioural change across an organisation. This will support the ambition to shift the organisation to a data-driven and outcome-focused mindset and ways of working.
• Playing a key role in identifying and managing stakeholders through change activities, leveraging Objectives and Key Results (OKRs) to measure impact.
• Managing communications and training delivery
• Managing people impacts, minimising resistance, and ensuring project outcomes are met.

Qualifications

• Experience in developing and delivering change strategies for global organisations
• Application of change management plans in technology driven transformation programmes, specifically programmes which involve Salesforce or ERP enabled change
• Working with agile design principles and a proven record in understanding end user and business needs
• Collaborated with Business Leaders and other Change professionals (such as Business Analysts) to ensure benefits are clearly elicited, defined, agreed upon and measured
• Lead transition management, ensuring that business is maintained the changes are effectively integrated into the business
• Develop and delivered communications & training collateral - including creation of a clear narrative for the vision, plans and objectives engaging change, creating alignment with the strategy and high impact engagement to create widespread participation and shared ownership

]]>