Sales & Retentions Team Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job title: Sales & Retentions Team Manager

Department: Sopp & Sopp

Location: Peterborough - Hybrid - 2 days a week in office

Hours: 37.5hrs/week

Salary: up to £40,000

We're looking for a Sales & Retentions Team Manager to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

Promote and drive sales performance within the motor and/or insurance industry through ethical and customer-focused practices. Ensure the team delivers tailored solutions that genuinely meet customer needs, avoiding aggressive or high-pressure sales tactics. Uphold the highest standards of integrity, compliance, and professionalism to protect both the customer experience and the company's reputation.

Key responsibilities

• Daily management of the team, including effective resourcing, planning and allocating work sources.
• Act as a point of escalation for any client and customer escalations.
• Manage and take action on high volume enquiries, managing client expectations at all times.
• Review individual performance, attendance and behaviour and provide coaching and timely feedback to support all team members.
• Identify training needs for any team members and work with Operations Manager and the Training team to implement training plans.
• Drive performance by monitoring KPIs and analyse relevant performance data with the team member to identify areas for improvement.
• Conduct side by side coaching
• Maintain a consistent approach to absence management
• Ensure communications and systems are regularly updated in line with Company procedure and policy.
• Report and provide updates on team performance including weekly targets and achievements to the Operations Manager
• Adhere to all relevant regulatory rules and guidance
• Responsible for regular engagement activities, and reward and recognition within the team.

Skills and experience

• Relevant Sales Experience (Motor/Insurance Industry): Proven track record in sales roles, with a strong understanding of the motor and/or insurance sectors. Skilled in identifying customer needs, presenting tailored solutions, and achieving sales targets in competitive markets.
• Change Management: Experienced in leading and managing organizational change initiatives. Able to guide teams through transitions, implement new processes smoothly, and ensure minimal disruption to operations while achieving strategic goals.
• Training and Developing Team Members: Committed to fostering team growth through coaching, mentoring, and structured training programs. Skilled at identifying development needs, delivering impactful training, and supporting ongoing professional growth.
• Ability to Influence: Strong interpersonal and communication skills with the ability to influence stakeholders at all levels. Effective in building relationships, gaining buy-in, and driving initiatives forward through persuasion and negotiation.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Amazing Christmas & Summer parties
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team-player. Win together, learn together, respect each other.