Sales Operations Executive

As a Sales Operations Executive, here's what you'll be doing:

• Responding promptly to inquiries and information requests from potential customers.
• Handling exhibitor questions and concerns before, during, and after the show, both onsite and remotely.
• Editing and sending contracts, along with other legally binding documents, to exhibitors.
• Coordinating with overseas sales operations and accounts teams to manage invoicing, outstanding payments, and payment receipts.
• Actively following up with exhibitors on outstanding payments, ensuring you have clear visibility on all payments and exhibitors.
• Collaborating with overseas sales operations teams to ensure alignment on processes and procedures.
• Keeping track of ever-changing floor plans and ensuring up-to-date copies are maintained.
• Maintaining accurate and up-to-date sales reports with all required information.
• Managing the distribution of online exhibitor manuals, being the main point of contact for exhibitor inquiries, tracking important form deadlines, and following up with exhibitors to ensure timely submissions.
• Providing external sales agents with all relevant event details (e.g., brochures, pricing) and maintaining regular communication with them.
• Leading the agent commission process post-event, including raising POs through Oracle for invoicing.
• Managing and updating the CRM system (Salesforce), ensuring all leads and potential leads are properly logged.
• Creating and executing email campaigns via Adestra, tracking campaign performance, and providing the sales team with leads generated from opens and clicks

Qualifications

• 1-2 years of experience in sales operations, ideally within events or a related field.
• Familiarity with Salesforce, Adestra, Oracle, or similar CRM systems (full training will be provided).
• Proficient in Microsoft Excel, Microsoft Word, and Adobe PDF.
• Strong multitasking skills with the ability to adapt to the dynamic needs of the sales operations team.
• Capable of working effectively both independently and as part of a collaborative team.

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