Sales Office Manager

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About the Role

We are looking for an exceptional Sales Office Manager to lead the meeting and events Sales Office at Crowne Plaza Gerrards Cross. Acting as the main point of contact within the Sales Office you will oversee the day-to-day operations of the office. You will lead the M&E Sales team to ensure the growth of sales, margin and profitability within the hotel in order to achieve and exceed the departments' budgeted revenue and profitability, whilst maintaining quality standards and high levels of customer service.

Reporting into the Director of Sales you will work closely with multiple stakeholders within the business including the General Manager and Revenue Manager to drive revenue from both existing local clients and new organisations.

What we are looking for:

• You must already be an established Sales Office Manager from a busy conference hotel ideally from a branded 4-star hotel background but not essential.
• Previous experience of achieving sales and setting and understanding revenue targets and strategy.
• You must have a hotel sales focused background with knowledge of Opera system is preferred
• Experience of managing a small team of experienced Sales Executives and are happy to work with them to deliver expectations and support them in their growth in their career.
• Used to handling a high volume of enquiries and dealing with these in a timely and professional manner.
• A flair for customer service and delivery an exception client experience.
• Excellent presentation and communication skills.

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly 'Star of the Month' Awards
• Long-service Awards, that start after 1 year of service
• 'Recommend a Friend' Incentive - Be rewarded for referring someone you know!
• Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

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