Sales Manager (JR101602)

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At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity:

Clarion Events is one of the world's leading event organisers, headquartered in London across a variety of sectors including Retail, Defense & Security, Digital Marketing, Energy, and Technology. www.clarionevents.com

An exciting opportunity has arisen for a talented Sales Manager to work within the Retail Division, leading the Top Drawer sales team.

This is a great opportunity to have input into the future success of this fantastic event, hone their skills and develop as a sales professional in a vibrant, energetic, and successful team. They will be able to manage a sales team, drive sales selling both sponsorship and exhibition opportunities as well as developing sales strategies and initiatives to ensure the ongoing growth of the events.

The ideal candidate will have solid media or exhibition sales experience themselves, as well as experience managing a high-performance sales team. With a proven track record in making high volume outbound sales calls with success, they will be assertive and confident, with excellent customer service along with a practiced sales ability, and possess a hunger to reach and exceed set targets. They will adopt a tenacious 'can do' approach to creative problem solving, be able to work calmly to a consistently high level of output - especially when busy and under pressure - and have the ability to multi-task.

Reporting into the Show Director, the successful candidate will join an ambitious high-performance portfolio and become a key player in our continued growth. They will be able to develop new revenue streams, both internally and through discussions with key clients, as well as delivering existing products according to set budgets. They should have a great sense of team spirit and highly tuned motivational skills. A thorough understanding of floorplan management and sales promotional skills is also necessary. The role will also work closely with the Marketing and Operations teams.

Key Responsibilities:

• Tele-Sales calls to existing and potential customers in order to meet and beat personal sales revenue targets.
• Maintain and beat KPI's (including those set on Salesforce) across the department.
• Management of the Sales team to ensure they meet their personal revenue targets and KPIs.
• Management and curation of the floor plan alongside allocation of stand space in conjunction with the Sales team and Show Manager, together with the Operations Team.
• Liaise with the Marketing Team to ensure they are appraised of all aspects of the content of the event.
• Developing and maintaining excellent relationships with sellers, exhibitors, sponsors, partners and the rest of the show team.
• Keeping abreast of market developments and identifying and researching new growth areas.
• Sourcing relevant and show enhancing new business across the portfolio.
• Handling enquiries on the telephone, by email and producing mailings and general office correspondence.
• Liaising with the whole show team including the Marketing, Operations and Finance departments to ensure maximum awareness of each element of the events and marketplace.
• Resolving exhibitor/seller conflicts both in the office and on-site.
• Maintaining key customer care objectives.
• Ensuring that all sales administration is completed to a high and accurate standard and in a timely manner.
• Attending industry functions when required (including occasional weekends) and visiting relevant UK and international based exhibitions.
• Visiting clients when necessary/ appropriate - with other team members.
• Liaise with the Finance department to assist in deposit collection where necessary.

Requirements

Knowledge, Skills & Behaviours:

• Proven Sales Leadership: Demonstrated success as a Sales Manager with a strong track record of results.
• Data-Driven Approach: Proficient in using Salesforce or similar CRM to manage and optimize performance.
• Tech-Savvy Sales Process Management: Confident in working with automated sales processes and customer handoffs.
• Industry Knowledge: Experience within exhibitions is desirable, with an understanding of the value of face-to-face engagement.
• Strong Communication & Negotiation: Excellent active listening, verbal and written skills, with the ability to build rapport and handle objections effectively.
• Organisational Excellence: Exceptional time management, problem-solving, and ability to perform under pressure.
• Customer-Focused Mindset: Ability to build trust, credibility, and long-term relationships with clients.
• Target-Driven & Resilient: A tenacious, goal-oriented approach with a passion for exceeding targets.
• Team Player & Independent Worker: Capable of working collaboratively while taking ownership of individual responsibilities.

About Clarion Events

Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days' holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days - one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination - offered on site once a year for all employees