Sales Enablement Manager

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The Opportunity

We are looking to hire a Sales Enablement Manager responsible for improving the overall UK Sales process and performance to enable our guest-facing teams to execute the core-aspects of their jobs more effectively, increasing revenue performance, productivity and profitability.

The Sales Enablement Manager will be responsible for overseeing and measuring end-to-end sales performance from lead generation hand-off to close of sale. As an important role within Scott Dunn's sales function, the successful candidate will need to be exceptionally organised as well as an excellent communicator to ensure the Sales team have access to the tools and resources that make selling easier, whilst facilitating cross-department communication.

Responsibilities

The responsibilities for this role include (but are not limited to):

• Acting as a bridge between Sales induction and the first 6 to 12 months on the Sales 'floor'; embedding the Scott Dunn Sales culture including process delivery and adhering to best practice
• Defining and deploying an efficient sales process and identifying where improvements can be made to lift productivity and conversion with clear KPIs and SLAs
• Looking for opportunities to improve the guest user journey from enquiry to post travel and enhancing the infrastructure that support this- all from a Sales point of view
• Be the Sales business owner for tooling - Freshdesk, iVector, Travelport, TravelCentre and Genesys
• Be the conduit into other teams at Scott Dunn inclusive of Marketing, Sales Operations, IT and Development/Engineering
• Own Sales-specific projects as needed setting clear goals and KPIs to measure ROI
• Be Sales' point person for other internal projects to ensure smooth roll out across the Sales organisation in the UK and if applicable globally
• Support trading initiatives which require new processes and initiatives - build and roll out these and measure the impact
• Build out an individual travel consultant view with key metrics in place around:
  • Speed of response
  • Speed to market
  • Time on phone
  • Expected Touch points versus actual

About You

You will have strong analytics skills, have a bias to action, and be comfortable with ambiguity, being able to problem solve, spot opportunities and take these from early stage to roll out ensuring they are embedded consistently in the organisation. You will also have:

• Strong interpersonal and relationship management skills
• Excellent communication skills
• Strong partnership building experience
• Strong organisational and time management skills
• Experience with working with complicated process and systems and being able to find efficiencies in these systems
• Strong Project Management skills
• Excellent data analytics skills

Location
We aim to find someone who would be office based in our London, Hammersmith office.

Values & Behaviours
All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know- Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make
• In the Detail- Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun

Why work for Scott Dunn
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
• We give you the tools to succeed -We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week
• We recognise and reward your success and loyalty - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30)
• We celebrate your excellence - With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms
• We provide you with a wide-range of job and industry-perks - We can offer you subsidized private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel, as well as share options in Flight Centre Travel Group amongst much, much more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences. Should you require any support or accommodations as it relates to our recruitment process, please contact recruitment@scottdunn.comfor further information or alternative application processes to support your requirement.

Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.

Applications close: 04 Oct 2024 GMT Daylight Time