Sales Account Manager - QE2 Conference centre

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Job Introduction

Sales Account Manager - QE2 Conference Centre

• £32561.33 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

Overall Purpose of the Role

The QEII Centre is the largest dedicated conference and exhibition space in Central London and we are looking for an enthusiastic Sales Account Manager with an eye for customer service and a passion for building customer relationships.

You will be responsible for the selling of the facilities at QEII Centre to the corporate and agency market, employing sales skills to achieve room hire and catering spend revenue targets. You will be responsible for the research of clients and events to follow up whilst utilizing proactive skills and maintaining high levels of client satisfaction.

Key Tasks and Responsibilities

• To professionally and effectively employ sales and account management skills to achieve targeted room hire revenue and catering spend from both core (conference and meetings) and non-core events (all other events including dinners, fashion shows, product launches etc.)
• To act as the first point of contact for clients enquiring about using the Centre; handling incoming enquiries in a friendly, professional and efficient manner according to BDRC guidelines and ensuring that all information is accurately captured on the CRM system.
• To prepare informative bespoke proposals that fully meet the client's objectives and brief.
• To follow up all enquiries within the required time frames recording the details on the CRM system.
• To conduct engaging, informative show rounds of the venue, selling the full range of services including catering and AV and giving the client confidence that the Centre is the best choice of venue for their event.
• To negotiate within defined parameters where necessary gaining confirmation from the client that they wish to proceed.
• To prepare contracts and all necessary paperwork for the event.
• To arrange and attend a handover meeting to pass the client on to the operational team.
• To undertake proactive research and activity to gain new clients for the Centre.
• To expand and maintain an accurate and current UK client database.
• Represent the QEII Centre at tradeshows and conferences following up all leads within agreed time-scales.
• Advise Director of Sales & Marketing regarding client feedback/comments relating to product content and pricing as well as Centre performance.
• To ensure contracted client events are handed over to Event Management and Operational teams with a comprehensive analysis of client needs, objectives and potential secondary sales opportunities
• Participate in sales team and management team workshops and business management and planning forums and activities.
• Maintain accurate records of all contacts with clients and associated CRM systems.
• Undertake any reasonable duties as specified by the Senior Account Manager or Director of Sales & Marketing.
• To actively upsell each event to maximise profitability and sales
• Forecasting projected sales for each event and updating on a regular basis for weekly forecast meetings

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1707/68683001/52065007/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!