Sales Account Manager (JR101402)

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At Clarion, our people are at the absolute heart of what we do. We're proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business, then we want to hear from you.

The Opportunity

Clarion's Gaming Division is the world's biggest information provider for the global gaming (gambling) sector. We are more than just a service provider in the industry, we are a partner and are passionate about doing whatever it takes to connect, support, promote and defend the interests of businesses throughout the international gaming neighbourhood - 365 days a year.

We are proud of our portfolio of market leading events and digital products which includes the ICE exhibition which attracts over 55,000 attendees annually and our igamingbusiness.com site which receives over 2.1 million page views a year.... But we are not resting on our laurels, whether this is developing our current product set or launching new brands, we are constantly striving to be better to deliver the best experience possible for our customers.

An exciting opportunity has arisen for a Sales Account Manager with strong sales and account management skills to join our Clarion Gaming team. This position is a fast paced and varied B2B commercial role responsible for maximizing revenues across our highly established B2B events, from an existing set of customer accounts.

As a Sales Account Manager, you will be responsible for managing and growing a portfolio of existing clients while also driving new business opportunities. Your primary focus will be to build and nurture relationships, maximize revenue opportunities, and ensure customer success through strategic event sponsorships and brand activations. This is an exciting opportunity for a driven, results-oriented professional to contribute to the success of our events and client partnerships.

Key Responsibilities:

• Client Management: Oversee a portfolio of 75-100 existing customers, ensuring the delivery of exceptional service and the expansion of business opportunities.

• Revenue Growth: Identify and capitalize on upsell opportunities, particularly in sponsorship and brand activation, to enhance client engagement at events.
• New Business Development: Leverage marketing campaigns, incoming leads, and proactive outreach to generate new business opportunities and build a strong sales pipeline.
• Client Success: Gain a deep understanding of each client's objectives and key performance indicators, aligning event strategies to meet their goals and drive ROI.
• Relationship Building: Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and continued partnership.
• Collaboration: Work closely with the sales team, the Head of Sales, and other internal teams to drive the success of the commercial strategy.
• Industry Engagement: Attend and represent the company at key industry events and competitor events across Europe and the US, with a focus on face-to-face meetings with clients whenever possible.

Requirements

Knowledge, Skills & Behaviours:

• Professionalism & Adaptability: Must be a highly social individual who can remain composed under pressure, manage time effectively, and approach each client interaction with a professional and solution-oriented mindset.
• Commercial Acumen: Strong business sense with a focus on driving revenue growth and meeting sales targets.
• Networking Expertise: Proven ability to build and maintain a robust network, particularly in face-to-face interactions.
• Customer-Centric: A client-first mentality, always prioritizing customer needs and ensuring their success is at the heart of everything you do.
• Team Player: Ability to collaborate effectively with cross-functional teams in a close-knit, dynamic environment.
• Previous sales account management experience within a commercial role (any live events or digital media sales experience would be a big bonus)
• Experience of using CRM systems and preferably Salesforce
• Exceptional written and oral communication abilities

Values:

The Gaming team is a group of enthusiastic individuals driven by the following values:

We love the unexpected:

• We're adventurous and willing to try new things
• We embrace and drive change
• We aim to surprise and delight

We're open and happy to share:

• We engage with stakeholders outside the event
• We build sharing communities
• We embrace others' ideas

We're committed to caring:

• We take personal responsibility to get things done
• We always think about every step of the experience
• We strive to understand and meet customers' needs

We continuously learn:

• We actively seek inspiration from all quarters
• We constantly strive to improve what we do and how we do it
• We help learning lead to growth

About Clarion Events

Clarion Events is one of the world's leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world's leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days' holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days - one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Health Cash Plan
• Wellbeing Library (MYNDUP)
• Mentoring Programme
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination - offered on site once a year for all employees