Sales Account Manager

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1. About Lumi

Lumi is a global B2B brand and the leading digital platform facilitating in-room, hybrid, and virtual AGMs and investor relations meetings for the world's largest corporations and membership organizations. Our platform offers a comprehensive solution that digitizes the entire lifecycle of AGMs and investor meetings, enabling sophisticated meeting facilitation before, during, and after the live event.

Based on proprietary, patented technology, Lumi provides software, hardware and services that assist registrars or event organisers to securely register delegates, provide live, secure polling, Q&A management services and relevant reporting.

With offices in 13 countries, and the industry undergoing significant change, this is an exciting time to be joining our business.

2. Role and Responsibilities

We are seeking a highly experienced and dynamic individual to join our team as an Account Manager.

Job Summary:

Reporting to the UK MD, the Account Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, and maximizing revenue opportunities. You will serve as the main point of contact between the company and its clients, working to understand client needs and goals and ensuring those needs are met. While a portion of the role is focused on renewing existing clients, you will also be responsible for selling to other teams within our client base and identifying potential new clients. The role will have a particular focus on Lumi's AGM-Like sector, with Sporting Federation and Membership organisations at the forefront of the candidate's responsibilities.

3. Key Responsibilities

Client Relationship Management:

• Develop and maintain strong, long-term relationships with assigned clients.
• Understand client goals and needs and align company products or services to meet those needs.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly.

Account Planning:

• Create and implement account-specific strategies to grow the business and enhance client satisfaction.
• Collaborate with clients to set goals and objectives, and regularly review progress.

Product or Service Knowledge:

• Gain a deep understanding of the company's products or services to effectively communicate their value to clients.
• Stay updated on industry trends and competitor offerings.

Revenue Generation:

• Identify upsell and cross-sell opportunities within existing client accounts.
• Develop and present proposals to clients for additional products or services.

Client Communication:

• Communicate with clients regularly to provide updates on projects, address concerns, and gather feedback.
• Ensure clients are informed about new products, features, or changes.

Conflict Resolution:

• Address and resolve any issues or disputes that may arise between the company and clients.

Data and Reporting:

• Maintain accurate records of client interactions and sales activities.
• Prepare reports on account status, revenue, and forecasts.

Collaboration:

• Work closely with other internal teams, such as sales, marketing, and customer support, to ensure a seamless client experience.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (sometimes required).
• Proven experience in account management, sales, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in CRM software and office productivity tools.
• Knowledge of the industry and the company's products or services.
• A customer-focused and proactive approach to work.

Additional Requirements:

• Require travel to meet with clients or attend industry events.