D2C Dialler Manager

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About The Role

Team - D2C

Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Being analytical
• Data management/analysis experience.
• SQL Knowledge

What this role is all about: D2C Lead Generation and Retention Dialler Manager

Lead, manage and optimise the dialler operations across relevant areas of control (Sales & Retention). To design, create and manage the implementation of dialler strategy based on customer behaviours, dialler performance and conversion rates. Manage stakeholder input (concerning dialler performance, market trends and external/partner innovation) and output (new initiatives and strategic direction). Work with engineering teams in relevant enterprise journeys to achieve development aims pertaining to outbound strategy.

Key Actions:

• Monitor Dialler performance against agreed targets and proactively alter strategy in real-time to improve performance or respond to events.
• Analyse data performance to help shape future strategies
• Work alongside Operational Teams to build an outbound strategy of increasing performance.
• Drive increase sales, retention and conversion levels productively through Dialler system and associated tools and software
• Proactively manage outbound campaigns and their throughput to inbound conversion or retention.
• Strong interpersonal, reporting and analytical skills required
• Fully understand and work towards all OFCOM guidelines to ensure compliance
• Contribute to the department objectives
• Produce regular communication and update to the Director, Customer Retention, Head of Customer Retention, Ops Managers and Team Manager Population and the respective roles in D2C Sales
• Build, manage day to day dialler initiatives for Sales/Retention

What do you need to thrive:

• Strong Mathematical, analytical, communication and organisational skills.
• MS Office Suite
• Ideally 2 years experience in data management/analysis.
• Outbound Dialler systems - Expert/Advanced
• SQL - Expert

You are required to understand and comply with all relevant rules, regulation and legislation applicable to your role. This means:

• Acting with integrity and due skill, care and diligence at all times.
• Ensuring that customers are treated fairly at all times
• Ensuring that communications via any medium meet the principle of 'clear, fair and not misleading'
• Undertaking relevant internally arranged training on systems, processes and regulatory requirements relevant to your role
• Identifying and escalating (through your line manager) risks that impact the business, customers or other third parties
• Reporting (through your line manager) any issues and/or system/process failures that may impact on service to custome rs

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a reasonable salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About You

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

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Diversity & Inclusion

We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.