Risk & Control Support Manager

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Business Unit: Chief Operating Office, Customer Services
Salary range: £39,200- £49,000 per annum DOE + red-hot benefits

Don't settle for dull. Live a life more Virgin.

Our Team
Within this fast-paced area of the business - Customer Services, we are passionate about installing sustainable disciplines so that things are done in a controlled manner and risk is minimized. This directly helps ensure safe delivery that protects our customers and colleagues.

The Risk & Control Manager role is key in supporting the oversight and analysis of critical processes within the function. You'll specifically support Risk, Controls & Governance offering the opportunity to work closely with multiple business units, enabling the role holder to enhance their personal profile within the COO Customer Services function.

What you'll be doing
• Responsible for contributing to the effective management of the control environment across all areas of the Customer Services function ensuring that control frameworks are being implemented and managed efficiently.
• Responsible for supporting the business to monitor and addresses any operational control weaknesses arising within Customer Services.
• Providing counsel to risk & control representatives on their analysis of the risk profile across their function and its appropriate escalation to COO.
• Support the provision of advice and guidance materials (sourced from multiple contributors (e.g., 2LOD risk or 3LOD Internal Audit) to front line teams.
• Support Customer Services in the translation of Risk methodologies and frameworks (e.g., Risk Management Framework, Policy Management Framework and associated Policy Standards/Controls).
• Responsible for raising capability (knowledge, skills and competence) of '1A risk & control' functional colleagues through coaching and development activities. The role holder will maintain relationships within Customer Services and escalate risks and issues which are not managed within agreed tolerances, typically working in partnership with their people leader (Senior Manager Operational Risk & Data Governance).

We need you to have
• Financial Services (FS) risk or audit professional with previous experience in a related role at similar level
• Demonstrable success in building effective working relationships with a variety of stakeholders at function or divisional level
• Proven business acumen with strong knowledge of Financial Services and FS risk profiling
• Good understanding of risk and control frameworks and risk management principles
• Understanding of the Bank's risk management Policy Standards, risk frameworks and methodologies
• Training and knowledge gained in facilitation and influencing techniques

It's a bonus if you have but not essential
• Recognised risk or audit qualification(s) (e.g., Institute of Risk Management).

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, 'Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin MoneyOur purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Advertised: 11 Dec 2024 GMT Standard Time
Applications close: 20 Dec 2024 GMT Standard Time