Revenue Operations Manager

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Revenue Operations Manager

Department: Business Operations

Employment Type: Full Time

Location: London

Reporting To: Adam Bale

Description

The Sales Operations Manager plays a critical role in enabling the success of a sales team by providing operational support, strategic insights, and process optimizations. The role typically includes a blend of analytical, organizational, and strategic responsibilities.

Why LBR?

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We're proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school's costs.

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Key Responsibilities

1. Sales Strategy and Planning

Forecasting and Planning: Collaborate with sales leaders to develop sales forecasts, quotas, and targets. This includes analyzing market trends, historical performance, and pipeline data.

Territory Management: Work with sales leaders to define sales territories and ensure the equitable distribution of opportunities among sales reps.

Goal Setting: Help set individual and team sales goals that are aligned with the overall business objectives.

2. Process Optimization

Sales Process Development: Define and document the sales process to ensure consistency and efficiency. This could involve everything from lead management to the sales funnel.

Workflow Automation: Implement and optimize sales tools and technologies (like CRM systems) to automate workflows, reducing manual tasks for sales reps.

Data Integrity: Ensure the accuracy and cleanliness of sales data within the CRM and other sales-related platforms.

3. Performance Analysis and Reporting

Sales Performance Tracking: Monitor and report on individual, team, and organizational sales performance against set metrics and targets.

KPI Analysis: Regularly assess key performance indicators (KPIs) like conversion rates, deal velocity, pipeline health, and win/loss ratios to identify areas for improvement.

Dashboards and Reports: Create and maintain sales dashboards to provide leadership and sales teams with actionable insights.

4. Cross-functional Collaboration

Collaboration with Marketing: Work closely with marketing teams to align lead generation efforts and feedback on campaign effectiveness.

Collaboration with Finance: Coordinate with finance teams to ensure accurate sales forecasting, revenue reporting, and quota alignment.

Collaboration with Product Teams: Provide feedback on product issues from the field and coordinate product training for the sales team.

5. Sales Compensation Management

Quota Setting and Compensation Plans: Assist in the design and implementation of sales compensation plans that motivate sales performance while aligning with business goals.

Commission Tracking: Ensure the accurate calculation of commissions and incentives for the sales team.

6. Risk Management

Deal Review: Participate in reviewing and approving deals, ensuring that pricing, discounts, and contract terms are aligned with company policies.

Pipeline Health: Continuously monitor the sales pipeline to identify bottlenecks, gaps, or risks that could impact revenue.

Compliance: Ensure that all sales operations comply with company policy and regulations.

Skills, Knowledge and Expertise

• 2+ years relevant experience, with solid knowledge of:
• Budgeting & Forecasting methodologies and systems
• Excel modelling and financial reporting
• SaaS/recurring revenue business models
• High attention to detail; works accurately and quickly and has good organizational skills.
• Strong analytical skills as well as organizational skills.
• Ability to set and meet deadlines including ability to manage multiple tasks to completion at the same time.
• Strong project management skills
• A strong desire to keep learning new things!

Benefits

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months employment:

• Life assurance

After probation:

• Cycle to work scheme
• Season ticket loan
• GBP 350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year service:

• Private healthcare

Additional Perks:

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.