Revenue Operations Manager

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About the team

OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our Go To Market team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. We are seeking a Revenue Operations Manager to help guide the GTM strategy and drive operational efficiency to accomplish this mission.

The Revenue Operations Manager is a key role that serves as the operational backbone of the revenue-generating units within the organization. This position plays a critical role in streamlining processes, optimizing efficiency, and providing the insights necessary for strategic decision-making. You'll work cross-functionally with researchers, engineers, solution strategists, sellers, enablement, and leadership to drive operational efficiencies that will help accelerate the success of our customers and organization.

This role is based in London, UK. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you'll:

• Design the foundational processes and infrastructure to enable the OpenAI GTM team to operate efficiently throughout the customer lifecycle - from lead creation, scoring and routing, to sales pipeline to closed deal management, to customer success management and services delivery.
• Partner closely with technical teams to implement processes systematically.
• Define foundational GTM KPIs, develop and maintain dashboards to track KPIs, and provide actionable insights and recommendations to stakeholders and leadership.
• Design and manage territory and quota allocation to optimize sales team performance; Collaborate closely with the sales leadership to ensure alignment with overall business objectives and provide data-driven recommendations for territory adjustments.
• Lead strategic projects to improve efficiency and effectiveness across the revenue organization.
• Work closely with the data team to ensure data accuracy and availability for revenue-related activities.
• Conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization.

You might thrive in this role if you have:

• Experience in revenue operations or strategy at a high-growth, technology company
• Proficiency in Salesforce.com and data analysis tools (e.g., SQL, Excel)
• Strong analytical skills with a focus on attention to detail
• Experience building territories, comp plans, and setting quotas for GTM teams
• Exceptional project management skills, with experience leading complex, cross-functional initiatives
• Strong communication skills and executive presence
• An understanding of the AI landscape, our applications, and the problems they solve for our customers.
• The ability to thrive in ambiguity and work autonomously
• Exceptional organizational skills
• The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization

Compensation, Benefits and Perks

This is a position with OpenAI UK Ltd., which controls the hiring and management of this position. Total compensation includes competitive salary, generous equity and benefits.

• Private medical insurance covering 100% of premiums for employees and their dependents
• Pension plan with 4% employer contribution
• 52 weeks maternity leave and 20 weeks parental leave
• Unlimited time off
• Annual learning & development stipend ($1,500 USD equivalent per year)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.