Retail Operations Manager

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Job Introduction

Retail Operations Manager

West Hertfordshire Teaching Hospitals
Salary: £45,000 DOE | Full Time | 5/7 Rota

The Role

We are seeking an experienced Retail Manager to lead and develop our retail operations across three sites, including visitor restaurants, coffee shops, vending, smart markets, and hospitality/events. You'll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.

Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Key Responsibilities

• Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
• Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
• Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
• Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
• Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
• Act as the main point of contact for stakeholders and support performance reporting and governance.
• Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.

About You

• Experience managing multi-site retail operations, branded outlets, or franchises.
• Track record of driving sales, gross profit, and operational improvements.
• Strong commercial awareness, contract knowledge, and KPI management experience.
• Excellent leadership, communication, and stakeholder management skills.
• Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).
• Results-oriented, adaptable, and committed to delivering high standards in a complex environment.