Retail Media Director

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

What will you be doing?

Publicis Groupe is searching for a Retail Media Director to join the team and our bespoke agency for a globally recognised company known for its iconic brands across Snacking, Petcare and Food & Nutrition across our network and around the globe.

This is a unique opportunity to partner with iconic brands on their marketing transformation journey. You will help enable the client to future-proof their business, whilst also being part of a Power of One model that integrates media, production, data & tech, social, influencer and commerce to create end-to-end PESO experiences.

Responsibilities

• Lead client account growth through clear eCommerce strategies and innovation roadmaps, delivering against revenue and performance targets
• Set strategic direction for retail media activations across platforms including Amazon Advertising, Epsilon Retail Media and Criteo
• Own senior client relationships, ensuring alignment on objectives, KPIs and performance, and acting as the escalation point when needed
• Lead, coach and develop high-performing account teams, fostering collaboration, capability growth and continuous improvement
• Oversee campaign quality, performance and optimisation, translating data into actionable insights and improvement plans
• Manage financial governance across accounts, including budgets, reconciliations and billing, to maximise ROI
• Build strong partnerships with key retail and technology players and represent the agency externally to stay ahead of industry trends

Qualifications

What are we looking for?

• Experience within retail media and/or agency environments with experience with Amazon Advertising, Epsilon Retail Media or Criteo.
• Proven experience managing large accounts and client management.
• Strong understanding of search and Amazon advertising strategies, including knowledge of other media channels.
• Certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundation, and Amazon Vendor Central. Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo or other retailer-specific platforms would be a bonus.
• Strategic experience with the ability to execute innovative roadmaps.
• People management experience and ability to manage internal and external stakeholders at all levels.

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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