Retail Media Account Manager

BRAND: Starcom
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years,Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

Overview

Reporting directly to the Account Director, the Retail Media Manager will play a key role in activating and optimising campaigns across leading retail platforms - supporting one of our major new client wins .

We're looking for an experienced retail media professional with hands-on experience across Amazon DSP, Amazon Ads, or Search, strong performance and optimisation skills, and the confidence to help shape and lead Retail Media strategies. You'll work closely with clients and internal teams as part of the brilliant, fast-growing team at Publicis Commerce.

If you're passionate about retail media, excited by new client launches, and want to work with some of the best in the business, this role is for you.

*ALL APPLICATIONS WILL BE REVIEWED IN THE NEW YEAR *

Responsibilities

• Lead impactful eCommerce campaigns across platforms like Amazon Advertising, Epsilon Retail Media, and Criteo- driving measurable results while adhering to agency best practices.
• Build strong client relationships by streamlining communication, leading local calls, and delivering exceptional day-to-day service.
• Unlock client growth opportunities through data-driven insights, trend analysis, and strategic recommendations that elevate account performance.
• Collaborate across digital channels to develop integrated, full-funnel marketing strategies that deliver unified brand impact.
• Oversee financial operations-from reconciliations to billing-to ensure accuracy, transparency, and smooth client account management.
• Stay ahead of the industry curve by engaging with key retail and tech partners (Amazon, Criteo, Tesco, etc.) and participating in ongoing training to expand expertise in retail media and digital advertising.

Qualifications

What are we looking for?

• Hands-on experience managing large-scale campaigns on Amazon Advertising (DSP or Search).
• Strong strategic understanding of Amazon Advertising, Citrus, and Criteo, including campaign setup, optimisation, and performance analysis.
• Solid grasp of digital marketing fundamentals, including search strategy, attribution models, conversion rate optimization, retail readiness, and consumer behaviour.
• Proven ability to manage and grow key client accounts, delivering data-driven recommendations and maintaining strong client relationships.
• Exceptional communication and presentation skills, with confidence managing both internal teams and senior-level client stakeholders.
• Preferred certifications or advanced experience in Amazon Advertising (Foundations, Sponsored Ads, DSP), Amazon Vendor Central, Amazon Brand Analytics, Epsilon Retail Media, Criteo, or other retailer-specific ad platforms.

Additional information

Starcom has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.

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