Retail Marketplace Manager

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Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Do you love sports or have a passion for great customer service? Can you lead and develop a successful team? As a Retail Marketplace Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you'll have the chance to lead a team that wins together and does what's right by our customers.

Reporting to the Area Manager you will be responsible for the running and management of up to 3 stores, adhering to the companies gold standards and driving your shop team to achieve excellence in all areas.

Are you ready to launch a winning career?

What you will do

• Responsible for managing more than one shop in a marketplace.
• Lead, develop and train your team to deliver outstanding service to a wide variety of customers.
• Contribute to the protection of our customers through the implementation of our Responsible Gambling and overall compliance strategy.
• Develop your team to have a sound understanding of the business and our products.
• Plan and work towards defined targets and goals, and manage controllable costs.
• Ensure you and your team maintain high shop standards in terms of appearance and cleanliness.
• Follow our recruitment, induction, and ongoing learning and development processes to help build a strong shop team.
• Develop your team in their current role and support those who show potential and want to progress within the business.
• Complete shop rotas to agreed timescales and with fairness and the work-life balance of your team in mind.
• Support your wider area team as required, e.g. investigations, formal meetings, lead roles.

Working Patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. You will work 5 days from 7 and ensure that you schedule yourself to work alongside each member of your shop team regularly. You will complete rotas at least four weeks in advance.

Qualifications

• Do you have the ability to drive performance and achieve results?
• Passion for delivering great customer service!
• Do you have excellent organisational skills?
• Ideally with previous people management experience.
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive, with the ability to adapt and learn.
• Are you happy to work alone or as part of team?
• Ability to deal with challenging situations in a calm and professional manner.
• You must be 18 years of age or over to work in one of our betting shops.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Benefits include:

• Annual Bonus Scheme
• 28 days annual leave
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a major part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.