Retail Key Accounts Manager

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Job Overview

We are now recruiting an exciting new position into our organisation. This position is integral in our commitment to fully support our Key Retail Accounts, ensuring they are able to deliver the best purchasing options for their customers. The positions sits in our wider Key Account Manager team and will work cross functionally across the business in order to be consistently delivering excellence to our customers.

Why work for LKQ

We prioritise our people, believing they are the foundation of our success. With our Colleague Promise, other initiative and benefits, we foster an inclusive and friendly work environment where everyone can be truly themselves. Flexible working options promote a healthy work life balance, and we're committed to your career growth with various training and development opportunities ensuring you can thrive within the business. If you're passionate, committed, and driven to excel, we want you in our team.

Key Responsibilities

• Develop and maintain strong, long-term relationships with strategic retail accounts which will incorporate e-commerce, sales and marketing, understanding their needs and objectives to drive mutual growth and success
• Create and implement strategic sales plans to achieve targets and expand our presence in the omnichannel retail market
• Provide insight and support to strategic customer retail proposition by seeking out and proposing range reviews/range extensions/new product lines
• Collaborate with internal teams to ensure a seamless customer experience across all channels, aligning strategies and activities to support omnichannel initiatives
• Monitor account performance, analyse sales data, and provide regular reports to senior management. Identify opportunities for improvement and growth
• Work with strategic retail accounts to provide assistance, by using key data points to implement a strategic strategy to the benefit of both organisations
• Lead negotiations and manage contracts within strategic retail key accounts, ensuring favourable terms and compliance with company policies
• Serve as the primary point of contract for retail, addressing any issues or concerns promptly and effectively to maintain high level of customer satisfaction

Skills and Experience

• A strong understanding of omnichannel retail strategies and best practices
• Excellent organisation skills
• Ability to communicate effectively with key strategic customers at all levels within the organisational srructure of strategic retail key accounts
• Strong business acumen
• Demonstratable negotiation and persuasion skills
• Strategic thinker with strong problem-solving abilities

What we offer

• Employer pension contribution
• 25 days annual leave plus Bank Holidays
• A competitive annual bonus scheme based on personal and company performance
• Genuine career progression with both in house and external courses/training programmes
• Colleague discounts available in our retail stores
• Access to a Benefits Portal for retail discounts giving you access to savings off top brands on the High Street
• Industry leading inclusion initiatives
• A friendly and supportive environment (as we were told by our colleagues consistently in our surveys) where you'll be working with like-minded people. We offer support through various welfare, education and assistance programmes
• A commitment to becoming more sustainable with several initiatives such as carbon reduction programmes and transitioning our fleet to EVs