Retail Catering Production and Development Manager
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Detailed job description and main responsibilities
Through a designated team, on a day to day perspective the post holder will ensure the efficient and effective running of the retail catering services to::
Optimise the relationship with service users as customers of a high quality service
• M aximise income to the Trust by ensuring that opportunities for income growth are explored and developed
• Maintain the health and safety of service users and an aesthetically attractive environment, as far as possible given budget constraints.
• Ensure the department is fully compliant to public sector procurement requirements
• Ensure the department meets the targets set by governing bodies in relation to healthy eating i.e. CQUIN, NHS Good Food Standards and the independent review of Health Care Food & Drink.
• Design, maintain and monitor the organisation-wide food and food preparation equipment safety audits undertaking research and development activities where required
• Liaise with patient catering managers to provide when necessary non-clinical advise in relation to patient menus and dietetic support
Person specification
Training & Qualifications
Essential criteria
- Qualified Chef Catering degree/relevant professional/management qualification or equivalent significant levels of industry experience in a similar role
Desirable criteria
- Level 4 Advanced Food Hygiene
- IOSH Working Safely
Experience
Essential criteria
- Significant industry experience of successfully leading and managing from a commercial perspective, a retail service (public or private sector) at a senior level.
- Demonstrable experience of working autonomously to plan and develop services with evidence of delivering change
- Evidence of budgetary management of significant values
- Experience of delivering quality services through contracts
- Demonstrable experience of managing a team
Desirable criteria
- Significant industry experience in relation to commercial retail catering production and development
Communication and relationship skills
Essential criteria
- Strong interpersonal and relationship building skills with a particular emphasis on influencing skills.
- Excellent communication skills with the ability to market the retail catering service
- Well developed and evidenced negotiating/influencing skills to anticipate and avoid conflict and resolving disputes
- Evidence of effective team leadership and participation
Desirable criteria
- Experience of working in a public sector environment
- Sales and market / branding experience.
Analytical and Judgement skills
Essential criteria
- Highly developed analysis skills with the ability to interpret financial, quantitative and qualitative data
- Demonstrable experience in dealing with a range of complex facts and situations requiring analysis, interpretation or comparison of a range of options.
- Highly developed judgemental skills with demonstrable experience in relation to the performance management of the assessment of food safety procedures and quality of food production and supplies.
- IT literacy, particularly word processing and spreadsheets to interpret trading summary data with the ability to compile KPI's
- Understanding of GP and vat calculations
Planning and organisation skills
Essential criteria
- Demonstrable experience in the planning and organisation of a number of complex activities or programmes requiring formulation and adjustment i.e. catering service strategies, food safety management systems and long term menu planning
- Experience in the management of complex staff planning for the delivery of food service production Structured management approach Good interpersonal and communication skills.
- Ability to prioritise own and work of the team effectively. (Team player)
- Ability to focus on priorities and deliver key results within planned timescales and budgets.
- Adaptable and flexible to deal with competing demands with the ability to work from first principles in a developing business environment.
- Ability to perform and deliver under pressure to meet tight deadlines
- Must be able to evidence financial astuteness
- Have a good standard of the English language both written and oral
- Ability to work cross site
Desirable criteria
- Understanding of public sector HR procedures
Physical Skills
Essential criteria
- Must be physically fit with the ability to move kitchen equipment as and when required
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
At University Hospitals of Leicester NHS Trust we recognise that Artificial Intelligence (AI) tools can be used as a supportive aid during the job application process, for example to generate ideas, improve grammar, or support formatting. . We do however encourage applicants to carefully review any AI-supported content to ensure their application genuinely and accurately reflects their own skills, experience, and motivation for the role.
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