Restaurant Operations Manager

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Overview

Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!

Hard Rock Cafe is seeking a talented Restaurant Operations Manager reporting to the General Manager. Our operators are true entrepreneurs who manage large teams and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.

Responsibilities

Demonstrate financial comprehension of the cafe's budget and P&L.

Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and

industry leading customer service stewards.

Manage labor schedules in line with the cafe's budget and forecast models.

Successfully run a department and/or cost center.

Partner across all departments in an effort to support the team in consistent execution of all systems

and processes to deliver all products and services to Hard Rock's brand standards.

Support senior management in building a highly functional hourly team who share a common vision and

values surrounding the overall success of the Cafe.

Execute established brand standards within the Rock Shop as well as think outside the box to harness

potential opportunities to grow retail sales through both staff and guest interaction.

Foster an environment of customer service in which all team members put the guest first in every

situation.

Execute established standards for overall guest satisfaction that meet or exceed brand standards as

determined by an objective ranking systems.

Remain an objective observer of the standards of service to ensure guest expectations of the Brand &

Cafe are upheld.

Ability to engage with guests in regards to music both current and past.

Support senior management in attracting and retaining the most exceptionally talented people available

in the market and place them in positions that leverage their skills and expertise for maximum impact.

Clearly define goals and expectations for team members using performance review tools and hold your

team accountable for successful performance.

Support staff development and advancement along well-defined career paths.

Serve as a Learning Coach developing, implementing, and executing learning & developmental programs

for all individuals under his/her stewardship to drive continuous improvemen

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Proven experience within an Operations Managerial role with high volume exposure

in a casual- themed, full- service restaurant.

SKILLS

Ability to learn and bring "out of the box" ideas to their team.

Genuine enthusiasm and aptitude for serving people.

Excellent verbal and written communication skills.

High level of business acumen and common sense.

Demonstrates strong problem solving skills through ability to diagnose and implement solutions.

Must possess strong communication and listening skills, excellent speaking, reading and writing.

Comprehend and use technical or professional language, either written or spoken, to communicate

complex ideas.

Ability to effectively pitch and present information in one-on-one and group situations to media,

customers, clients, partners and other employees of the organization.

Multiple language abilities a plus, fluency in English required.

Additional Details

#indeedUK