Restaurant & Bar Manager

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Job Description

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

We are looking for our next inspiring leader in the Food & Beverage Department. Our new Restaurant and Bar Manager will support the Director of F&B (DOFB) in the overall supervision of all the food and beverage operations: Restaurant, Cocktail Bar, Oak Hall, Vardon's Bar & Room Service. The Restaurant and Bar Manager will oversee guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. The titleholder will demonstrate knowledge and proficiency of all applicable food and beverage laws and regulations; they will with the support of the DOFB develop and implement the business plan for food and beverage operations.

Core Work Activities:

• Manages the day-to-day operations of the Food and Beverage outlets: Restaurant, Cocktail Bar, Oak Hall, Vardon's Bar & Room Service
• Line management responsibilities for all levels F&B Leaders to F&B Service Experts. Understands employee positions well enough to perform duties in employees' absence as well as maintain the strategy for the department in conjunction with the DOFB.
• Provides excellent customer service and responds proactively to guest's concerns, whilst understanding the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Ensures associates receive continuous training on service excellence and menu knowledge, through the Digital Learning Zone as well as in person training.
• Provides guidance and direction to associates, including setting performance standards and monitoring performance.
• Supports the DOFB with the recruitment and retention process
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Drives effective departmental communication and information systems through handovers, department meetings and briefings.
• Supports counterparts in Conference and Banqueting with staffing and rostering.

Candidate Profile:

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Management Competencies

Leadership

• Professional Demeanour

• Problem Solving and Decision Making

• Adaptability

Managing Execution

• Driving for Results

• Building and Contributing to Teams

Building Relationships

• Coworker Relationships

• Customer Relationships

• Fostering Inclusion

Generating Talent and Organizational Capability

• Talent Management

Learning and Applying Personal Expertise

• Technical Acumen

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills

• Mathematical Reasoning

• Oral Comprehension

• Reading Comprehension

WHAT WE CAN OFFER YOU

• Competitive Salary + Service Charge + up to 10% bonus
• 50% discount on Food & Beverage
• 30% discount on Golf & Spa retail products
• Access to Leisure Club
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• Training both internally and externally
• Worldwide career opportunities within Marriott hotels
• Discounted associate room rates for you & friends and family
• Professional learning and development opportunities
• Free meals on duty and free uniform
• Free car parking
• Play Golf for free and preferential rates for family & friends
• Pension scheme
• Cycle to work scheme

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.