Restaurant and Bar Manager

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Job Description

JOB SUMMARY

London Marriott Hotel Canary Wharf, a premier 5-star hotel situated in the vibrant Canary Wharf business district, is seeking a dynamic and experienced Bar, Restaurant, and Room Service Manager to oversee operations at our acclaimed Manhattan Grill Steakhouse, G&Tea Lounge, and in-room dining services. This role is pivotal in delivering exceptional guest experiences, ensuring operational excellence, and upholding Marriott's commitment to outstanding hospitality. The successful candidate will manage a diverse team, drive revenue, maintain high service standards, and ensure seamless coordination across food and beverage outlets and room service operations.

CORE WORK ACTIVITIES
Operational Support - Restaurant, Bar, and room service

• Actively supports the Food & Beverage Manager in the day-to-day oversight of all F&B outlets, including restaurant, bar, and banqueting operations.
• Oversees shift operations, ensuring smooth and efficient service delivery across all areas.
• Provides hands-on supervision during service, addressing operational issues in real time to maintain high standards.
• Serves as the senior point of contact in the absence of the Food & Beverage Manager.
• Facilitates departmental briefings and communicates operational goals and service standards to ensure alignment and team engagement.
• Supports a positive team environment by addressing staff concerns promptly and professionally.

Daily Food & Beverage Operations

• Ensures all team members are fully equipped with required tools, resources, and uniforms to deliver exceptional service.
• Coordinates with culinary leadership to address any concerns related to food quality, presentation, or timeliness.
• Enforces compliance with all brands, company, and local regulatory standards, including health & safety and licensing requirements.
• Monitors the responsible service of alcohol in accordance with legal guidelines and hotel policy.
• Supports cost control and revenue targets through efficient resource planning and shift management.
• Participates in operational duties as required, demonstrating a hands-on approach to leadership.
• Opens and closes outlets in accordance with standard operating procedures.

Guest Experience & Service Excellence

• Proactively engages with guests to gather feedback and resolve any concerns, ensuring a seamless and positive experience.
• Monitors staffing levels and floor coverage to meet service demands while maintaining operational efficiency.
• Encourages and reinforces a guest-centric service culture among team members.
• Handles guest complaints and escalates issues, when necessary, always striving for prompt and satisfactory resolution.
• Leads by example in delivering personalized service and professional guest interactions.
• Reviews guest satisfaction data and works with the team to drive continuous improvement on GSS

Team Development & Human Resources Support

• Supports ongoing training and onboarding initiatives to build team capability and confidence.
• Utilizes coaching, feedback, and development tools to drive consistent performance and engagement.
• Clearly communicates job expectations and performance standards to all team members.
• Provides day-to-day coaching, motivation, and performance feedback to ensure a high-performing and well-supported team.
• Promotes a culture of accountability, recognition, and professional growth.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or equivalent; minimum 4 years of progressive experience in food and beverage, culinary, or related hospitality functions in an upscale or luxury environment.
  OR
• Associate degree (2-year) from an accredited institution in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field; plus 2 years of relevant experience in food and beverage or culinary operations.
• WSET Level 2 certification in wine & spirits is preferred, demonstrating advanced product knowledge and service standards.
• Food Hygiene Certification and Alcohol Service Training (e.g., Personal Licence Holder or international equivalent) are strongly preferred and may be required based on regional regulations.

Leadership Excellence

• Professional Presence: Embodies confidence, professionalism, and poise in every interaction. Represents the brand with integrity, setting the tone for service excellence and team standards. Serves as a visible and approachable leader, inspiring trust and upholding the values of Marriott and 5-star hospitality.
• Adaptability & Resilience: Thrives in a high-pressure, fast-paced luxury environment. Demonstrates flexibility in response to changing guest needs, operational priorities, and service expectations. Maintains composure, focus, and leadership clarity in dynamic or challenging situations.

Operational Execution

• Results-Oriented Leadership: Sets ambitious yet achievable goals, holds self and others accountable for delivering excellence. Proactively identifies opportunities for improvement and leads with initiative to exceed guest satisfaction and financial targets.
• Team Leadership & Collaboration: Cultivates a culture of excellence through empowerment, teamwork, and trust. Leads by example, inspiring associates to collaborate effectively toward shared objectives while fostering a supportive and inclusive workplace.

Functional Expertise & Technical Skills

• Food & Beverage Operations: Demonstrates expert-level knowledge of restaurant, bar, and banquet service operations. Oversees setup, execution, and breakdown of service functions with a meticulous focus on quality, detail, and ambiance (e.g., lighting, music, climate). Ensures seamless operation of host stations, guest flow, staffing levels, and adherence to brand SOPs and LQA standards.
• Operational Standards & Controls: Maintains rigorous oversight of daily procedures, checklists, opening/closing duties, audits, and loss prevention strategies to ensure flawless execution and compliance with brand and legal standards.

Core Business Competencies

• Technology Proficiency: Comfortable using hotel management systems (e.g., Opera Cloud), POS platforms, and Microsoft Office Suite to manage operations, generate reports, and streamline workflow.
• Numerical & Analytical Acumen: Applies sound mathematical reasoning for budgeting, forecasting, inventory control, and performance analysis.
• Communication Mastery: Demonstrates exceptional verbal and written communication skills tailored to diverse audiences, including guests, executive leadership, and frontline staff.
• Comprehension & Interpretation: Quickly interprets complex information - verbal or written - and applies it effectively to operational practices, team training, and guest service delivery

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.