Responsive Repairs Manager

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About The Role

We are seeking a motivated Property Delivery Team Manager to join our dynamic Property Services team. As a pivotal role in our internal maintenance service (IMS), you will oversee responsive repairs operations across your area, ensuring outstanding results and customer satisfaction.

Key Responsibilities:

• Lead and develop a team of Multi Skilled Technicians, ensuring high-quality performance and adherence to health and safety standards.
• Oversee the delivery of responsive repairs within agreed timelines and budgets.
• Manage the scheduling of work and resource allocation, in collaboration with our Planning team, ensuring operational efficiency and customer satisfaction.
• Conduct property inspections, manage quality control, and address customer complaints effectively to maintain service standards.
• Support cross-team collaboration to deliver a 'one team, one purpose' ethos, minimising duplication and fostering innovation.
• Participate in the LiveWest repairs stand-by rota, to ensure effective resolution of escalated issues.

Why join LiveWest:

Joining LiveWest as a Property Delivery Team Manager offers a unique opportunity to lead a dedicated team in delivering high-quality property services while aligning with our core mission and values. At LiveWest, we are committed to putting the customer at the heart of everything we do, ensuring safety, and fostering continuous improvement. As a Property Delivery Team Manager, you will play a crucial role in driving customer satisfaction, maintaining high standards of safety and compliance, and leading a team to achieve our business objectives. Your leadership will be instrumental in creating a collaborative and innovative environment where we challenge convention, deliver together, and constantly seek to improve.

If you are passionate about making a positive impact and leading by example, LiveWest is the perfect place for you to thrive and grow.

This role is being offered on a full time, permanent basis and is a mobile role. You will be working in the Plymouth/Tavistock/Ivybridge area.

Interviews for this opportunity will be held on the week commencing 3 March.

For further information about this opportunity, please click here to view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.

About The Candidate

To be successful in your application for the role of Property Delivery Team Manager you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience:

• Knowledge of quality housing/construction maintenance, repairs and refurbishment.
• Knowledge of, and experienced in the use and application of mobile technology.
• Experience in managing health and safety across multiple projects and operational teams.
• Health and Safety training - CITB, SSSTS, SMSTS, IOSH or equivalent.
• Full, valid UK driving licence.
• Desirable: Apprenticeship or Supervisor/Team Leader qualification.
• Desirable: Experience of leading a team within the construction/maintenance sector.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

About The Company

Our Reward and Benefits:

• Company Van: Includes a fuel card for work-related travel.
• Full Kit: Uniform and PPE supplied for your safety and convenience.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.