Resourcing Operations Manager

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

Please note Shortlisting will be taking place on 19th July 2024.

Interviews will be on 23rd July 2024

The Resourcing Operations Manager at West London NHS Trust will play a pivotal role in advancing the organisation's ambitious workforce expansion over the next two years. This role is designed to provide operational leadership for the recruitment and temporary staffing teams, ensuring these teams align with the Trust's goals. The ideal candidate will be responsible for driving improvements in recruitment processes, meeting key performance indicators (KPIs) such as time-to-hire and candidate experience, and supporting strategic workforce projects. This position offers a dynamic and engaging work environment, where the right individual can significantly impact the Trust's workforce strategy.

Main duties of the job

Oversee the daily operations of the recruitment and temporary staffing teams, ensuring compliance with NHS recruitment policies and guidelines.

Manage the end-to-end recruitment process to ensure a seamless experience for candidates, aiming to maintain an average time-to-hire of less than 12 weeks.

Provide leadership and support to recruitment and temporary staffing teams, conducting performance reviews and implementing development plans.

Collaborate with hiring managers to understand staffing needs and develop recruitment solutions.

Lead strategic recruitment projects, including the implementation of AI automation tools.

Generate and analyse recruitment metrics, providing recommendations for improvement.

Ensure adherence to NHS guidelines and legal requirements, managing audits and inspections related to recruitment and temporary staffing.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed

Person specification

Qualifications & Training

Essential criteria

• Degree in Human Resources, Business Administration, or relevant workforce and/ or equivalent experience.
• Evidence of team development and proven ability to perform at senior level
• Committed to continuous professional development.

Desirable criteria

• Coaching qualification or training
• Evidence of leadership development
• Professional HR qualification (e.g., CIPD) is desirable.

Experience

Essential criteria

• Proven experience in a recruitment or HR role within the NHS or a similar large organisation
• Demonstrated ability to lead and manage a team, with a track record of achieving performance targets.
• Experience in project management and process improvement, with a focus on delivering high-quality outcomes.
• Experience of leading a workforce team in a complex organisation
• Experience of developing and applying HR strategies
• Evidence of successfully implementing change
• Experience of creating, developing and delivering recruitment interventions.
• Experience of managing and implementing projects on timely basis
• Experience of people management
• Experience of persuading, influencing and motivating others to achieve agreed goals

Desirable criteria

• Budget management experience
• Evidence of developing and implementing initiatives that improve workforce performance or KPIs
• Experience of leading a workforce team in the NHS

Knowledge

Essential criteria

• Current knowledge of employment legislation and good HR practice
• Evidence of equality, diversity and inclusion being integrated into HR practice
• Knowledge and expertise across a number of subject areas including human resources, OD, finance, performance
• Able to influence, negotiate and persuade regarding complex or sensitive issues

Skills

Essential criteria

• Excellent verbal and written communication skills
• Excellent interpersonal skills.
• Highly computer literate & proficient with HR information systems
• Track record of meeting competing priorities and delivering under pressure
• Analytical & evidence approach to designing workforce initiatives
• Ability to effectively provide and receive complex information in easy to understand format
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.
• Proficiency in using recruitment software and HR systems, with a strong focus on data management and reporting.

Personal Qualities

Essential criteria

• Politically astute
• 'Can do' and solution based approach to work
• Robust and persistent in pursuit of organisational objectives whilst maintaining personal credibility
• Adopts a flexible approach
• Able to work on own initiative.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• Candidate Pack (DOCX, 884.9KB)