Resource Planning Manager

Typical duties include:

• Develop and maintain key planning tools, techniques and procedures
• Support the team in the detailed production of short, medium and long term plans focusing on both supply and demand drivers.
• Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations
• Highlight daily, weekly, monthly resource requirements, monitor plan v actual and undertake re-planning activities with key stakeholders
• Carry out detailed root cause analysis to improve planning accuracy and put measures in place to improve.
• Provide impact assessment and advice on business/readiness changes, key capacity creation enablers/projects, cross functional events and continuous improvement initiatives.
• Support the business by making and driving recommendations on best use of resource, efficiency enablers and leakage opportunities
• Design and deliver actionable performance MI
• Support, coach and develop less experienced colleagues to aid their development and ensure planning models, methodology and practices are accurate and effective.

Qualifications

Essential

• Excellent understanding of resource planning methodologies and service level dynamics
• Advanced Excel knowledge essential
• Good working knowledge of M365 and Powerpoint
• Good understanding of front and back office performance metrics
• Ability to disseminate large amounts of information, shape into detailed plans and provide insightful commentary and recommendations.
• Ability to design and develop reports with high visual impact
• Personally committed to quality, delivery and improvement

Desirable

• Experience of Back Office resource planning technologies such as Verint Operations Manager would be an advantage.
• Committed team player with the ability to coach and develop others and promote teamwork across the transformation functions in the organisation

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