Resource Management Lead - Creative

Job Description:

Dentsu Creative is a global creative agency network built to unlock exponential growth for clients through Transformative Creativity - a unifying force that drives innovation across people, businesses, and society. Launched in June 2022, it operates in over 145 countries and is fully integrated with dentsu's Media and CXM capabilities to deliver seamless, end-to-end solutions worldwide. Guided by the philosophy of "Building Brands for What's Next," Dentsu Creative empowers brands to navigate current challenges and prepare for future opportunities, crafting resilient, forward-thinking strategies that thrive in an ever-evolving world.

Role Purpose

We are seeking a strategically minded and creatively driven Resource Management Lead for Dentsu Creative. This individual will be responsible for overseeing a team of Resource Managers, guiding the planning, allocation, and management of talent across the agency. The role is pivotal in ensuring the optimal blend of skills and people is in place to deliver exceptional creative output for our clients-efficiently, profitably, and with agility.

This role reports to the Head of Resource Management UK.

Key Responsibilities

• Shaping and Transforming the Process for Workforce Planning and Resource Management Capability
  • Build and maintain an advance view of all resourcing needs across the agency based on pipeline, live projects, and growth plans
  • Work closely with Client Leads to understand upcoming client needs before briefs land
  • Maintain a clear view of capacity across Creative, Design, and Strategy - flag risks early and recommend solutions
  • Define the right talent mix for our future - internal, freelance, offshore - aligned to commercial and creative priorities
  • Point of contact for conflict resolution as it relates to resource needs, placements, allocations and shifts
  • Partnering with Client Leads, Discipline Heads, and Delivery Operations to make sure every brief is set up for success - with the right talent, from the right place, at the right time.
  • Collaborate in setting and driving the change journey across all stakeholders.
• Own the day-to-day resourcing rhythm of the agency - responding to new briefs, reallocating teams, managing clashes and conflicts
• Partner with Discipline Leaders (Creative, Design, Strategy) to assess briefs and identify the best-fit resourcing approach
• Ensure seamless collaboration between internal teams, freelancers, and offshore talent to deliver high-quality work
• Continuously balance creative excellence with efficiency and margin protection
• Oversee freelance planning and budget across Strategy, Creative, and Design; ensure the right external talent is engaged at the right time, managing cost-effectiveness and quality, while overseeing one direct report in Bulgaria responsible for freelancer onboarding and admin.

• Oversee and manage relationships with our offshore resource centres (e.g. South Africa, Poland, India)
• Ensure offshoring solutions are fit-for-purpose, creative-first, and consistently delivering quality
• Work closely with our Chief Operations & Product Officer, & Creative Leader to leverage AI and automation tools as part of the resourcing model
• Drive adoption of new delivery models where they create more efficient or impactful creative outcomes
• Provide strategic input into hiring decisions, freelance partnerships, and long-term capacity planning
• Has HR Management responsibility for 1-3 Resource Managers, Specialists and/or Resource Coordinators

Talent centricity at the heart of Resource Management:

• Understands and communicates the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work
• Proactively engages with resources, gains meaningful understanding of their skills, experience and aspirations, and identifies the right opportunities for them

Leadership:

• You will partner with the business based on equality, respect and support
• You are an orchestrator who will tap into the collective expertise of the whole of dentsu

Qualifications & Skills

• 8+ years of experience in Resource /Talent Management or Business Transformation or Operations Management and/or excellence
• Excellent knowledge of HR core concepts and best practices
• Experience with financial concepts, practices, and administration
• Contract management skills
• Business and commercial acumen
• Comfortable in an ambiguous, fast-paced environment with frequent deadlines
• Consultative
• Exemplary coaching skills. Has the interpersonal influence and credibility to be able to effectively act as a coach and change agent for team and market HRD as well as to help the business embrace business decisions/ initiatives.
• Excellent influencer who has a clear sense of key stakeholders and can create a compelling case based on analysis/ fact base and can adjust their personal approach to influence change in the business.
• Action driven, service oriented, self-managed with a high degree of autonomy.

Working With Us

Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving.

On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.

What We Offer

• This is a permanent role
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday, Wednesday and Thursday.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion & Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-DC

Location:
London

Brand:
Dentsu Creative

Time Type:
Full time

Contract Type:
Permanent