Residential Services Manager

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Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Resident Services Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Resident Services Manager. This is an incredible career opportunity with a fantastic package.

Position: Resident Services Manager

Location: 375 Kensington High Street, London, W14 8QA

Working Hours: Monday - Friday 0830 - 1700

Salary: £38,000 - £40,000 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off: Enjoy 20 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details:

This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking.

Key Responsibilities and Requirements:

As a Resident Services Managerat Rendall & Rittner, you will:

• Manage and coordinate a team of over 20 onsite staff members, ensuring effective delegation and delivery of day-to-day concierge services. Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
• Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
• Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
• Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
• Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
• Track and complete service requests, manage stock levels, and raise purchase requests as required.
• Carry out daily estate inspections and report defects, security issues and health and safety concerns.
• Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
• Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
• Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
• To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
• Monitor contractors working within the common areas, ensuring they log in /out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!