Resident Support Team Manager

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About us:

King's Residences is a department within the Estates and Facilities directorate at King's College London. Overseeing 13 Halls of Residences for around 6000 King's students, we are a dynamic and passionate team dedicated to ensuring the students receive the greatest living-in experience during their academic study.

About the role:

The main purpose of this role is to provide strong and inspiring leadership to the out-of-hours Residences student support teams. The Residential support teams provide a pastoral, wellbeing support service to our students in Halls during the evenings, night-times and weekends, when centralised support services may be closed. In the 2024/25 academic year, we will have 42 volunteer workers in our Residence Welfare Lead team, across 13 Halls of Residences. The team is led by 6 Welfare Team Leaders, whom you will have direct line management responsibility for. We anticipate the need for team grow and evolve in future years due to increasing student numbers and demand for the service. We want to ensure that there is strong stewardship in place through this position to anticipate this growth and to ensure the wellbeing of the team, as well as continuing to provide a World Class Service to our students.

This role would be directly responsible for the Welfare Team Leaders, who in turn supervise the wider Residence Welfare Lead volunteer workers. You will be responsible for providing robust team management and oversight, including leading on the annual review of team functionality, recruitment, onboarding, training, performance support and team welfare support, in pursuit of the highest performing team possible.

This is a full time (35 Hours per week), and you will be offered an indefinite contract. The role is Monday - Friday, with some evening and weekend work required at key points within the year. As this role oversees a team of night shift workers, a degree of flexibility in standard working hours is required. Core working hours for the department are 10am - 4pm.

About you: (The candidate)

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level in related disciplines and/or have professional qualifications or significant relevant work experience with wellbeing, welfare or working within education.
2. Strong understanding of HR related activities, notably performance management and inclusive, supportive recruitment processes and procedures.
3. Minimum of 2 years line management experience.
4. Experience with developing and presenting training or leading on meetings to a large team.
5. Experience of managing work confidentially, effectively, and sensitively and ability to maintain professional boundaries.
6. Evidence of emotional resilience and ability to work calmly under pressure, containing anxiety in self and others and exhibiting strong interpersonal and communication skills.
7. A need to interpret rules, procedures and regulations and provide advice to others on how they should be applied.

Desirable criteria

1. Mental Health First Aid certificate or similar training (ideally Instructor Member with Mental Health First Aid England or similar).
2. Excellent organisational skills and the ability to work effectively with a high volume of admin required.
3. Experience with supervising or managing welfare staff/workers/volunteers.
4. Knowledge and understanding of the range of issues which may affect University students e.g. debt, relationships, drug/alcohol abuse.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.