Resident Services Assistant

About the roleWe have an exciting opportunity for a Resident Services Partner to join our busy Build to Rent team at Landrow Place, Birmingham. Our Resident Services Partners are fundamental in creating an excellent first and lasting impression of our community for all.

• Expected salary - £29,500 - £30,000.

• Contract type - This position is a permanent contract.

• Location - This role will be based at our Birmingham Build to Rent site, Landrow Place.

• The working hours for this role will be 37.5 hours per week. The earliest start time will be 8am and typically the latest finish time will be 6pm, Tuesday to Saturday. Occasional evening working may be required.  

• Please note, internally this role is known as ‘Resident Services Partner’.

• Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website. A financial probity check will also need to be completed for this role.

Key responsibilities

As a Resident Services Partner, you should share our desire to deliver an exceptional experience, assisting all stakeholders that enter the building from contractors to couriers, to residents and their guests. Great delivery is key to our service.

This role is responsible for the management of the customer experience from the first point of enquiry to move out. This will include being the point of contact for all maintenance issues, whether inside or outside of the front door.

This role is also expected to be actively involved in lettings, responding to enquiries and host viewings when necessary.

Essential skills/experience you’ll need 

● Experience in working in a Residential/Build to Rent/PBSA environment

● Experience of working in a customer facing environment

● Excellent verbal and written communication skills

Desirable skills/experience you may have

● ARLA Propertymark Level 3 Qualified

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.