Resident Manager - Maidenhead

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At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction. Excellence comes from going the extra mile, working as a team, and supporting all departments. We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.

The Resident Manager is a key role responsible for the day-to-day operations, maintenance, and security of a residential property. Delivering efficient service to all residents, ensuring their comfort and satisfaction throughout their stay. Ensuring we provide 24/7 responsiveness, handle tenant relations, and ensure adherence to building policies.

Key Responsibilities

• Property Management: Overseeing daily operations, conducting building inspections, and ensuring compliance with safety regulations.
• Resident Relations: Acting as the main point of contact, resolving tenant disputes, addressing complaints, and managing the move-in/move-out process.
• Maintenance & Security: Coordinating repairs, managing contractors (electricians, plumbers), performing light maintenance, and maintaining security.
• Staff Supervision: Scheduling and supervising on-site cleaning or maintenance staff.

Resident Experience

• Acknowledge all residents appropriately and use names where known.
• Take responsibility for resolving resident concerns and ensuring satisfaction.
• Always maintain a positive and helpful attitude and promote this with the reception team.
• Respect the resident presence when interacting with other colleagues.

• Encourage the team to recognise and respond to individual resident needs.

Compliance & Security

• Report maintenance and safety issues promptly.
• Follow procedures for lost property, chemical handling, and fire safety.
• Ensure the security of residents and property is always maintained.
• Report any inappropriate and untoward behaviour in both residents and employees.
• Ensure all data is handled in line with GDPR and brand policies.

Team and Business Support

• Be flexible with shifts to meet business needs.
• Work collaboratively with colleagues across departments.
• Support hotel operations by assisting in other areas when required.
• Attend team meetings and contribute when applicable.
• Participate in training courses that are provided and attend any mandatory company courses.

Required Skills

• Communication: Excellent interpersonal skills to foster a positive community and handle tenant issues. conflict resolution, and leadership skills to manage residents and staff.
• Technical Knowledge: Understanding of building maintenance, utilities, and landscaping.
• Organisation: Strong capability to manage schedules, repairs, and administrative tasks.
• Experience: Proven experience in property management, hospitality, or customer service.
• Technical Skills: Proficiency in Microsoft Office, particularly Excel.

• Legal Knowledge: Understanding of health & safety regulations