Resident Manager, 4 month FTC

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Salary - £25,000- £26,000 pro rata for length of contract

Overall Purpose:

Our story begins in 2013. Get Living started by creating its own industry, Build to Rent. Although we are now a much more mature company, our entrepreneurial spirit is as strong as ever. We create brilliant big-city neighbourhoods, each unique and compelling in their own right .Each of our vibrant communities connect people and create lasting social, environmental and commercial value.

This vacancy has arisen to support our team through our summer peak, which is our busiest period.

Key Responsibilities & Accountabilities:

• Manage all new enquiries, viewings and the lettings process, including resident induction.
• Manage the resident contracting process, ensuring compliance with all standards, legislation and Get Living processes, controls and policies
• Report accurately to the Senior Resident Manager in the team
• Manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed
• Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
• Undertake resident inductions, providing a fantastic move-in experience for our residents.
• Handle incoming queries and provide excellent on-going support and aftercare to our residents
• Move out (and deposit release) process
• Accurately report and record all activity in line with Get Living controls, processes and policies
• Ensure any portals are kept up to date, and on a regular basis. I.e. Rightmove uploads daily
• Work with Resident Managers team to achieve average occupancy level and pricing levels
• Work with team to deliver exceptional customer service
• Attend resident events and other experiences

Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.

Qualifications & Experience:

• Previous letting/property management experience
• ARLA or equivalent property qualification desirable.

Key Skills & Competencies:

• Brilliant customer service experience
• Actively solving solutions
• Great communicator
• Resilient
• Proficient in Microsoft office software; Outlook, Excel, Word etc
• Desired experience in Yardi, Zendesk Support, Zendesk Sell, Invetorybase etc

ESG

Lead and promote ESG initiatives as well as identifying ways to improve sustainability goals

Our Commitment

We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.