Resident Manager

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Overall Purpose:

To deliver the Get Living Promise that makes the resident living experience rewarding ('everything possible'), so they have the freedom and choice to live every day to its full potential. This in pursuit of ensuring Get Living neighbourhoods are optimally occupied and able to deliver required returns to shareholders. The role will report into the Senior resident manager.

We currently have permanent and temporary opportunities, please specify this in your application.

Key Responsibilities & Accountabilities:

• Manage all new enquiries, viewings, and letting process, including resident induction
• Manage the resident booking process, ensuring compliance with all standards, legislation and Portchester/Get Living processes, controls and policies
• Manage the move out process
• Accurately report and record all activity in line with Get Living controls, processes, and policies
• Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
• Be prepared to manage the peak periods with your team when there is higher turnaround, particularly over the summer and at weekends
• Assist residents in all adhoc enquiries with a first time resolution focus
• Manage the parcel service with the onsite team
• Attend and assist with events for students

Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.

Qualifications & Experience:

• Previous letting/property management experience
• ARLA or equivalent property qualification desirable.

Key Skills & Competencies:

• Brilliant customer service experience
• Actively solving solutions
• Great communicator
• Resilient
• Proficient in Microsoft office software; Outlook, Excel, Word etc
• Desired experience in Yardi, Zendesk Support, Zendesk Sell, Invetorybase etc

ESG

Lead and promote ESG initiatives as well as identifying ways to improve sustainability goals

Our Commitment

We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

(Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company).