Residences Night Manager

Residences Night Manager to join our Residences Team. We are looking for someone who providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. This role will be acting as Manager on Duty, providing leadership, supervision and training to the Night Team.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant's Handbook and Residences Policies and Procedures.
• Handle telephone, email and requests made in person and providing detailed information regarding any Concierge services.
• Maintain accurate and timely records of Resident's requests and other tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• Anticipate Residents needs and exceed their expectations.
• Duty Manager in charge of the activities of the Night Team

General requirements

• Minimum 3 Years Experience in Hospitality or Residential Environment.
• Excellent command of English language with confident communication skills. A second language would be an advantage.
• Computer literate. Problem solving and multi tasking skills.
• UK Driving License.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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