Reservations Manager

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Reservations Manager for new property, AC by Marriott Glasgow

Description

The Exciting Opportunity

We have commenced our search for an experienced Reservations Manager to form part of the pre-opening team at AC by Marriott Glasgow. Reporting to the General Manager, you will have a strong focus on the delivery of exceptional guest care in a branded environment as well as the commercial performance of the business.

Ideally experianced in Opera & Marsha ( not essential) you will manage a team of 1 reservations agent and will be responsible for the Groups & individual reservations functions of the hotel, for which part of this will also nclude 1 small meeting room and the management of reservations for this.

The Property

The new 245-bed hotel, part of Marriott's Signature brand portfolio, will be located on Glasgow's George Street in sight of the city's iconic George Square. The hotel will form part of a new mixed-use development, to be known as Love Loan, that will also see build-to-rent apartments, small-scale retail and studio space, as well as bar, restaurant and café uses being brought to the north east corner of George Square. The hotel itself will consist of a beautifully restored A listed building and a sensitive modern extension, fronting directly on to George Street.

The Role

• As Reservations Manager you will be responsible for managing the reservations team to ensure the hotels achieve maximum revenue through the effective selling of room reservations and other ancillary revenue via the telephone, e-mail or other channels deemed appropriate by the company.
• Responsible for utilizing customer service and sales skills to identify guest needs, making accurate reservations which provide the optimal experience for our guests while maximizing revenue potential.
• Ensuring information is accurately recorded in appropriate systems and customers are provided with excellent service delivery as determined by the company standards.
• Leading, developing and coaching the reservations team to ensure they reach their maximum potential.
• Be the guest advocate ensuring all guests' needs from the initial booking to follow up.
• Manage the reservations for the 1 small meeting room of the hotel, along with the reservations agent

Recruitment Process

• Interviews will take place Mid April
• Appointment - Mid June
• Property scheduled to open Mid Sepetmber

What's In It For You?

People love to work with RBH because...

• We focus on health, wellbeing and our communities
• Our people are truly engaged at work
• There's open, clear communication from the top
• We've got great career development opportunities
• There's a culture of transformation and innovation

We will give you a market related salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes.

• Discounted hotel room rates for you AND your friends and family that will make you really popular!
• Incentive programmes - to keep you motivated
• Money off high street retailers - hundreds of savings to be had
• Flexible working arrangements because we know your life comes first
• Free meals on duty? (this could easily equate to over £1000 per year saving to you *based on full time hours)
• Pension - as it's important to save for a later date
• Flexible pay with Wagestream - a financial wellbeing benefit that allows you to access your pay as you earn it
• Training programmes - we want you to be the best you can be
• Cycle to Work Scheme - huge savings on buying a new bike
• Refer a Friend Scheme - just by putting a good word in for a mate will earn you extra cash
• Extra days holiday for your birthday - you need to celebrate that special day!

The Bigger Picture

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So, if you have the goal to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

#LifeatRBH