Research Manager - Synthesio

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Job Description

Are you a strategic research manager skilled in social listening and digital analytics? Do you want to lead insight-driven projects on a cutting-edge SaaS social intelligence platform, manage client relationships, grow revenue, and embed AI tools into research workflows? Join Synthesio at Ipsos and make an impact!

About the role:

As Research Manager at Synthesio (Ipsos' social intelligence business) you'll lead end-to-end insight projects using our proprietary SaaS platform that ingests social, news, blogs, forums, reviews and search from 800M+ sources. You'll be the client-facing lead for insight projects and platform accounts - designing approaches, overseeing project teams, ensuring quality control of questionnaires, discussion guides and reports, and driving profitable delivery on time and to brief. You'll write proposals and develop client relationships to contribute to revenue growth, manage project finances and mentor junior colleagues. This is a high-impact role on a collaborative, people-first team where you'll combine methodological rigour, commercial acumen and practical AI adoption to deliver actionable brand, product and trend intelligence for global clients.

About you:

• Proven track record in social listening / digital analytics and managing research projects and SaaS accounts
• Strong client management and stakeholder communication skills; confident as the main client contact
• Excellent project leadership: organisation, prioritisation and delivery to budget and deadline
• Commercial mindset: experience costing projects, monitoring budgets and contributing to growth
• Practical experience evaluating and implementing AI-powered tools and automation for research tasks
• Solid understanding of mixed-method digital research (social, search, ratings & reviews; quantitative & qualitative)
• Curious, collaborative, detail-oriented and resilient with a drive for continuous learning

Essential skills:

• Direct experience with social listening / digital analytics platforms and search/review analysis tools
• Proven ability to lead end-to-end research projects and manage multi-disciplinary teams
• Strong numeracy and analytical skills for interpreting complex datasets and presenting insights
• Excellent written and verbal communication; experience preparing proposals and client deliverables
• Project financial management: accurate costing, budget monitoring and profitability focus
• Practical use of AI-enabled research tools for data analysis, synthesis and workflow automation

Desirable skills:

• Knowledge of AI / machine learning concepts relevant to research (predictive modelling, sentiment analysis)
• Experience producing high-impact reports, presentations and strategic recommendations for senior clients
• Prior experience in talent development, mentoring or people management
• Background working with global or multi-market clients and cross-functional teams
• Familiarity with Microsoft Office Suite at an advanced level and additional analytics tools

Benefits:

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!