Research Manager - Synthesio

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Job Description

Role overview
Working with the UKs largest brands in an unparalleled commercially focused account management and consulting team, you'll be helping add value to our clients by guiding and developing your team to become trusted partner with the clients using social data and analytics.

We are proud that our work is helping shape how the industry views and uses social data - taking it from social data to business intelligence.

This role will be responsible for client management of a portfolio of clients in the newly merged businesses where we have brought together the power of our SaaS platform Synthesio and social data consulting unit SIA, tasked with setting gold standard for account management and deep consulting to partner with clients for y-o-y growth.

You'll be working in Ipsos Synthesio client team who is responsible for account management and consulting clients on social data intelligence. This role will be responsible for a portfolio of clients for account management and social data consulting. You would be managing a set of mid-large clients, responsible for building trusted advisor relationships with key stakeholders across the accounts.

You'll demonstrate how we can add value to their business, creating the best opportunities to retain and grow the business. You'll mentor and grow the team that supports you in achieving success as the best client servicing team in the industry who provides deep insights using social data to help client's grow their business. This is a highly visible and exciting area so there are big opportunities for the right person.

This role will offer hybrid working from our London office 3 days a week and the rest from home.

What will I be doing?

• Manage a direct report on account management and consulting the clients and retaining the platform subscription business.
• Willing to learn how to upsell custom social intelligence projects to clients.
• Build trusted advisor relationships with key stakeholders across companies at mid-senior levels and play a pivotal role in shaping Ipsos's position in the social intelligence space.
• Optimise platform usage, embed data and prove ROI of our social data and solution to clients to maximise retention.
• Provide expert consulting services that turns social data into powerful actionable insights.
• You will be involved in all aspects of the project life-cycle including set-up, query writing, analysis and reporting.
• Helping clients develop and implement taxonomies within the Ipsos Synthesio platform and train them on how to maximise its insight value
• Mentor team members on how best to leverage social data to answer key business questions for clients,
• Negotiate advantageous long-term agreements with support from team lead.
• Mentor and upskill the team to become experts in the social intelligence space.

What do I need to bring with me?

• Good track record in delivering ROI through excellent client service, embedding data and providing world-class consulting with social data
• Experience working with social data to provide consulting to clients on innovation and strategic brand development areas
• Expertise with SaaS platforms and how it can be implemented and used to make sense of data
• Experience and confidence in designing, planning and facilitating research projects (qual/quant or both) - plus
• Ability to build trusted advisor relationships quickly with multiple stakeholders
• Ability to negotiate with win-win outcomes and manage tricky situations with clients.
• Experience in managing people and developing them in all aspects of account management, data analytics & consulting and embedding data within the client organisations.
• Knowledge of social intelligence space
• Excellent verbal, written and presenting skills
• Working knowledge of Salesforce
• Work ethics and approach to work: Tenacious, relentlessly client focused, hyper team focused, ambitious, organised, passionate, willing to muck in, results orientated, pro-active ability to deliver results, meet deadlines and manage time effectively

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!