Research Manager - Market Research (Mystery Shopping)

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Job Description

Join us and be part of the largest mystery shopping agency in the world, helping clients improve their business performance across all channels. This role is all about client retention and delivering the "So What" - ultimately helping our clients succeed.

What will I be doing?

• You will be part of a highly skilled Account Management team whose primary responsibility is ensuring retention and client satisfaction across our Mystery Shopping clients.
• With the support of the Client Success Director and Associate Directors, you will ensure that you deliver impact to all clients you are responsible for and that the "So What" is layered into every deliverable.
• As part of this role, you will be responsible for ensuring that you are completing retain plans, managing programmes finances and operating as partners to your client contacts.
• You will follow best practices across the Account Management team and identify where efficiencies and improvements in processes can be made.
• You have responsibility for gauging your client's needs and working with the Account Management Director to ensure they are resourced correctly.
• You will be responsible for managing several medium to large accounts within the portfolio and be responsible for its profitability, retention and client satisfaction.
• You may be called upon to mentor or guide more junior members of the team to support their development, or the needs of their clients.
• Support our Operations team in the ongoing improvement and efficiency of our specialised transport mystery shopper panel - designing and supporting in the delivery of shopper training and using data insights to identify individual and panel wide training needs.
• In addition, you will take an active stance in your personal development to ensure that you are continually improving your skill set.
• Along with the Client Success Director and Associate Directors, you will have responsibility for ensuring QBR standards are being met and creating 'aha' moments for clients beyond simple data provision.
• You will hold regular financial health checks on your programmes and ensure programme health at all times.
• You will model our Ipsos behaviours and inspire those around you to excel for our clients.

Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.

What do I need to bring with me?

To be successful in this role you will need the following skills and experience:-

• Experience in Market Research or Mystery Shopping to at least Research Manager level
• Experience in running medium to large-scale research programmes
• Strong problem-solving skills and the ability to remain cool under pressure
• Experience of managing project finances and ensuring projects are delivered within budget
• Experience in the design and implementation of processes, including evaluating them to identify ongoing improvements
• Project management skills - managing multiple project cycles, coordinating multiple teams and working to deadlines
• Strong organisational skills - ability to work across multiple projects at the same time, demonstrating proactivity and flexibility
• Highly numerate and comfortable working with numbers
• Proficient in Microsoft Word, Excel and PowerPoint

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!

About the Team

The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers - brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.