Research Manager

At a glance

• Working pattern  - This is a hybrid working role, therefore your time will be split between working from home and Pimlico.There will be occasional travel to our other offices, shops and agency partner locations.

• Expected Salary for this role is set at £57,500 - £92,000

• Contract type - This position is a permanent contract 

About the role

To scope, manage, and deliver primary research (qual & quant) generating qualified/validated insight to inform and drive better business decision making and improve customer & partner experience by championing and providing the most complete 360 degree view of our customers

What you lead

• Lead a variety of research projects to deliver clear, relevant and actionable insight to stakeholders, integrating input from multiple team members across Data Insight & Analytics (DI&A).

• Lead project team including scoping of research objectives and agreeing project plan, timings and budgets with key stakeholders & line manager ensuring research objectives are clear and agreed with key stakeholders, and adopt the most appropriate methodology to deliver robust actionable insights.

What you act as the evangelist for

• Generating the highest quality primary research and triangulating it with data and insight from other sources to complete the picture and make robust and actionable recommendations.

• Complete a case study showcasing the value added through the research insight delivered for each project

Your QA responsibilities

• QA of project design and output across all stages of the process. Deliver concise, articulate and validated insight in a compelling and engaging way using excellent communication and visualisation skills and a persuasive and interesting manner to stakeholders.

The Agencies and supply partners you manage

• Manage agency for project cycle from initial briefing through to wash up and review

• Consider innovative opportunities to reach target groups and stay up to date with new research & data techniques to keep driving expertise capabilities forwards

The products and tool kits you look after

• Maintain a best in class toolkit of our research products and tools including a clear view of usage and optimisation opportunities 

• Own activities related to in-house survey design and sample management via our JLP "Perspectives" customer research panel - including sample design, management of recruitment, fraudulent responses monitoring, email invitations to take part (refreshed design and content to drive engagement) and provide support across the full range of research activities including, report creation and customer feedback analysis and theming, helping with the day to day management of customer panels.

Essential Skills you’ll need 

• Experience in a relevant Insight or Research role, leading significant & strategic research projects

• Extensive hands-on experience proven in designing and delivering complex projects, demonstrating expertise in a range of methodologies e.g. qualitative approaches, discussion guide design, interview moderation and analysis & advanced quantitative research methods, questionnaire design, and data analysis

• Experience in creative / proposition / AB testing & critically evaluating facts, statements and looking at all angles to deliver business cases to Senior stakeholders

• Proficient at distilling insights and implications from data and research and synthesising complex and ambiguous information in order to drive actionable insight

• A confident and experienced storyteller – written and verbal.

• Exceptional problem solving, numerical skills and commercial acumen

• Ability to rapidly learn and self-develop

• Ability to work within mixed, agile teams and skilled at navigating ambiguity

• Extensive (+5 years) relevant experience in research specialisms in Grocery or retail delivering best in class research teams and products, tools and services

• Demonstrable experience of influencing stakeholders at executive and senior levels and in a range of business contexts

• Managing and prioritising a complex and fast moving portfolio of work with appropriate discipline.

• Experience of building/ contributing to high performing teams including, culture development, process matrix management and collaboration with consultancies and partner agencies

• Track record of driving action from research outputs within a consumer brand using the very latest research practices e.g. in house consumer panels and communities; ethnography; observational; pricing; system 1; trade off; AI supported surveys etc

• Experience of collation, interpretation and analysis of multiple sources of data to maximise the triangulation of research outputs

• Highly numerate & analytical with strong communication skills.

• Demonstrable experience of framing issues, conclusions and recommendations to enable quick and sound decision making

• Strong written and verbal communication skills, experience of writing engaging reports and presentations

Desirable Skills

• Experience in more Purpose led & or employee owned environments

• Experience of linking survey and transactional data together

Next Steps: 

• The application form consists of a CV upload, followed by application questions. Please save the application questions to a Google docs before entering on Workday. 

• Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process. 

• Internal Applications: Research Manager- Job Outline.pdf

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

• Please note: we sometimes close vacancies early in the event of a large response, so we recommend you apply as early as possible. 

Benefits of the Partnership and the role 

• - Hybrid Working. 

• ️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

• ⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

• - Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

• - You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

• -  Simple cycle to work support scheme

• - We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

• - Health Care cover (level applicable)

• -  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/