Research Executive

About the roleTo scope, design, manage, and deliver primary research (qual & quant) generating qualified/validated insight to inform and drive better
business decision making and improve customer & partner experience by championing and providing the most complete 360 degree view of our customers

Contract Type: This is a fixed term contract till February 2026

Salary: The expected salary for this role is £49,500 to £60,000

As a Partner in our business, your number one focus is to work collaboratively to create more value for our customers and our business.

As a Researcher, you will be involved in delivering research which champions the voice of the customer and Partners within the John Lewis Partnership. You will have a focus on getting to the heart of what motivates our customers and Partners and communicating that in a coherent and compelling story. You will be involved in generating data and insights through the delivery of primary research projects using a variety of quantitative and qualitative techniques. The successful candidate will be able to design and script surveys; define samples; feed into recruitment screeners and discussion guides and be proficient in analysing and reporting on the results. You will conduct research using multiple data sources to provide insight and recommendations related to a business problem, mission or the Partner proposition.

Likely to have several years of delivering/managing/commissioning primary research projects under your belt, you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

Essential skills/experience you’ll need 

•  Some experience of survey design and (ideally) scripting using a survey building platform such as Alida (Vision Critical); Qualtrics; SurveyMonkey or similar

• Experience of delivering mixed-method research projects either conducted in-house (client-side); within or via a 3rd party research agency

• Solid understanding of research design principles

• Strong analysis skills and a good understanding of basic statistical analysis such as significance testing

• Experience in relevant  primary Research roles either client-side or in a research agency (ideally with some retail experience)

• Experience in critically evaluating facts, statements and looking at all angles.

• Experience of synthesising complex and ambiguous information in order to drive actionable insight 

• Excellent communication and presentation skills

• Excellent attention to detail

• Excellent problem-solving, numerical skills and commercial acumen

Desirable skills/experience you may have

• Experience in research within the retail industry

• Degree in relevant discipline

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.