Renewals Manager, Data Intelligence - Global

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Description

In this role, you will be working in Veson Nautical's Data Intelligence division. The Data Intelligence division combines the leading VesselsValue, Q88 and Oceanbolt brands into a World leading suite of online, analytical and regulatory products for the commercial Maritime sector.

We are seeking a highly organized and motivated individual to join our Renewals team within the Data Intelligence business unit. The Renewals Manager is an individual contributor and plays a critical role in driving customer retention by managing contract renewals for existing customers and creating upsell opportunities.

This customer-facing role oversees the auto-renewal and auto-uplift processes and requires strong negotiation and objection-handling skills. You will work closely with the Account Management, Sales, and Finance teams to address customer risks, identify growth opportunities, and ensure a seamless renewal experience.

This role is essential to our strategy of building long-term business relationships with customers, improving renewal rates, and minimizing churn through effective customer engagement and relationship management.

What you'll do

• Maximise customer retention rates through effective sales techniques over the phone, video and email while also minimising customer churn and contraction.
• Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues etc
• Manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
• Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce)
• Protect existing revenue streams, identify opportunities and risks by proactively assessing customer health to mitigate churn and downsell risk
• Liaise with customers to ensure POs and Order Forms are accurately completed to allow for internal deal process
• Manage renewal strategy with focus of demonstrating value, mitigating risk and converting expansion opportunities to maximise gross and net revenue retention
• Meet or exceed Individual/Team Sales Quotas - Quarterly/Annually

What you'll bring

• Minimum 3 years related sales or customer experience (examples Account Management, Renewals Manager, Customer Success)
• Experience in client-facing, pre- or post-sales roles, particularly in a SaaS or Data environment
• Experienced in driving renewals with predictability and delivering to targeted gross retention rates
• Understanding subscription-based revenue models and customer lifecycle, ideally with Data and/or SaaS offerings
• Experience in the maritime industry preferred, but not essential
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Exceptional relationship-building, with the ability to engage with client at all levels of an organization

We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points.

About Veson Nautical

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

Veson Nautical is a successful, rapidly growing global software company. Our clients include the world's leading commercial maritime owners, operators and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in London, Singapore, Shanghai, Paris, Athens, Manila, Tokyo, Houston as well as other locations and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

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