Relationship Manager Structured Real Estate

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Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

• Develop relationships with customers and brokers for large or complex lending opportunities in structured real estate.
• Structure financial proposals aligned with bank risk appetite and present high-quality credit papers to senior stakeholders.
• Manage the customer journey from application to completion, ensuring excellent service throughout.
• Collaborate with sales and distribution teams to source opportunities with professional real estate investors.
• Negotiate complex facilities and structures, including potential joint ventures with other lenders.
• Work closely with Portfolio Management to provide ongoing customer support.
• Coordinate with internal and external stakeholders (e.g., lawyers, valuers, 3rd parties) to facilitate transactions.
• Act as the first line of defence in protecting the bank from risk exposure and ensure regulatory compliance where applicable.

Qualifications

• Proven experience in structured real estate finance or a similar role within the banking sector
• Proven track record of developing and maintaining relationships with high-net-worth clients and professional real estate investors
• In-depth knowledge of real estate markets, financing structures, and risk assessment
• Strong analytical and financial modelling skills
• Excellent negotiation and communication skills
• Proficiency in Microsoft Office suite, particularly Excel
• Knowledge of relevant regulatory frameworks and compliance requirements
• Ability to work under pressure and meet tight deadline

To thrive in this role, the ideal candidate will demonstrate the following qualities:

• Adaptability & Flexibility: Comfortable navigating changing priorities and dynamic workloads.
• Strong Communication: Clear and professional verbal and written communication skills.
• Team Collaboration: Works effectively both independently and as part of a team.
• Planning & Organisation: Excellent time management and organisational capabilities.
• Positive Attitude: Enthusiastic and solution-oriented with a "can do" mindset.
• Resilience: Performs well under pressure and meets tight deadlines.
• Detail-Oriented: Maintains high accuracy and attention to detail in all tasks.
• Professionalism: Well-presented and conducts themselves with integrity.
• Relationship Building: Builds effective working relationships across all levels.
• Customer Focus: Prioritises client needs and delivers exceptional service.
• Performance Driven: Works towards and achieves agreed performance targets.
• Thrives in Fast-Paced Settings: Energised by busy environments and varied tasks.
• Telephone Proficiency: Confident and professional in phone-based interactions.
• Self-Motivation: Takes initiative and delivers results with minimal supervision.
• Multi-Tasking Ability: Manages multiple responsibilities efficiently.
• Calm Under Pressure: Maintains composure and focus in high-stress situations.
• Team Spirit: Shares ideas and successes to support colleagues and foster collaboration.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done