Relationship Manager (Passenger)

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Relationship Manager (Passenger)

Application Deadline: 13 December 2024

Department: Investment

Employment Type: Full Time

Location: Derby / London

Description

About us
A partner that adds value today and for the future

Porterbrook has been at the heart of the UK rail network for three decades and owns around a quarter of the national passenger rail fleet

We mobilise private finance to drive rail growth through tailored leasing solutions, industry leading innovations and essential network projects that deliver a safe, efficient and sustainable railway

About the team

Our investment team have considerable experience in raising finance to support the acquisition of new rolling stock. They are supported by a team of engineering and project management professionals that have a track record of delivering projects on time and to budget

Key Responsibilities

Role Purpose
Support the Investment Team with Customer interface, planning and account management for passenger relationships and investment opportunities. Support the Pricing and Bid Team and Commercial Strategy Team when required. Reporting to the Senior Relationship Manager

Responsibilities

• Support Senior Relationship Managers with developing and managing Key Account Plans (Operator level) and Operating Group Account Plans where appropriate)
• Lead Customer Lease Review meetings
• Attend Customer meetings with regards to new build opportunities where appropriate and assist with developing 'Capture Plans' for upcoming new build opportunities (Northern, TPE, ScotRail, LSER etc)
• Represent the Investment Team for internal matters pertaining to procurement of HM, Modification works and Special Projects for the client base
• Provide support and customer intelligence/information to the Pricing Team to develop Customer offers
• Provide support to the Commercial Strategy Team to develop initiatives and opportunities relating to the PB fleet portfolio (DMU strategy until life-end, Decarbonisation, Digital etc)

Skills, Knowledge and Expertise

General Requirements

General requirements are for an individual with extensive relevant Customer interface and account management/commercial experience, within the railway industry. Managing and developing Customer Account Plans preferred, with insight and experience with pricing/bid management. Excellent organisation experience, with great attention to detail. Ability to create and maintain relationships with customers. Experience working in a fast-paced environment

Qualifications

• A Levels, an appropriate degree, or HND/HNC in Business or relevant qualification

Knowledge

• A working knowledge and understanding of the rail industry preferable
• Understanding of Porterbrook and the business community that Porterbrook operates
• Porterbrook's customer business and the franchise business area
• Porterbrook's Traction and Rolling Stock assets
• Relationship planning and maintaining Customer interfaces (incl Key Account Plans)
• Developing and updating new business opportunities (Capture Plans)
• Developing and updating slide-decks appropriate for presentation internally and externally

Key Skills

• Numeracy, analytical and literacy
• Effective communicator and listener
• Customer focused
• Report writing and presentation skills (including slide-decks)
• Financial and budgeting awareness
• Computer literacy
• Rail Engineering/Fleet Support - although not essential

A great place to work

We are seeking the very best talent to join the team, and offer an excellent salary, along with bonus and benefits.

This is a fantastic opportunity to join a great organisation with excellent people and a road map for the future to grow and develop the business. Some of our benefits are listed below:

• Excellent pension scheme
• Financial wellbeing support
• Flexible working
• Enhanced family friendly policies
• Adoption & Shared Parental Leave benefits
• Enhanced Armed Forces policies
• Ongoing support with professional and personal development'
• Long service awards start at 1 year, with an additional day of annual leave every 5 years. You'll also receive a generous gift for these milestones
• Porterbrook Star awards
• Life assurance
• Healthcare cash plan
• 25 days' annual leave + Bank Holidays + option to buy and sell up to 5 days' additional leave
• Additional days annual leave for long service
• Season ticket loan
• Cycle to work scheme
• Free parking at our Derby and Long Marston sites

Should you be suitable for the role, the full benefits package will be discussed in more detail during your screening call.

To apply

Please follow the link at the top of this page to send your CV and a covering email with full details of why you would be a great addition to the Porterbrook team, along with details of your current salary and notice period.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone can develop to their full potential.

This vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged

Please note we are not accepting approaches from recruitment agencies for this role.