Relationship Manager - Gaming - Studio Ops team

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Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

We're looking for a Relationship Manager to build and strengthen client relationships, ensuring satisfaction, loyalty, and business growth.

Join us to make a meaningful impact and drive exceptional client experiences.

What You'll Do

• Cultivate strong, long-term relationships with clients, serving as their main point of contact.
• Conduct consultations to understand client needs and provide tailored solutions.
• Analyze feedback and data to identify improvement opportunities.
• Develop strategies to maximize client satisfaction and drive revenue.
• Collaborate across teams to align offerings with client needs.
• Identify and act on upselling and cross-selling opportunities.
• Address client concerns proactively, ensuring a seamless experience.
• Stay updated on market trends, industry regulations, and competitor activities.
• Maintain accurate records of interactions using CRM tools.

Qualifications

• Strong vendor management expertise to optimize supplier relationships.
• Knowledge of payment security standards (e.g., PCI DSS) and regulatory compliance in the gaming industry.
• Proficiency in risk management, market research, and strategic thinking.
• Excellent data analysis, negotiation, and communication skills.
• Experience with project management and user-centered design principles.
• Solid understanding of regulatory compliance in betting and gaming.
• Proven problem-solving ability and a collaborative, cross-functional approach.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.