Relationship Manager - Gaming - Studio Ops team

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Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

As the Relationship Manager you will assume responsible in cultivating and nurturing client relationships, taking the lead in endeavors to guarantee client contentment, loyalty, and business expansion.

What you will do

• Build and maintain strong, long-lasting relationships with existing clients.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Conduct in-depth consultations to understand client objectives, preferences, and challenges.
• Analyze client data and feedback to identify opportunities for improvement and tailor solutions accordingly.
• Develop and implement account strategies to maximize client satisfaction and revenue generation.
• Collaborate with cross-functional teams to align product offerings with client needs.
• Identify upsell and cross-sell opportunities within the client portfolio.
• Proactively address client concerns and provide solutions to enhance their experience.
• Stay abreast of industry trends, competitor activities, and regulatory changes.
• Provide regular updates and insights to clients on relevant market developments.
• Ensure that all client interactions and business activities comply with legal and regulatory requirements.
• Stay updated on changes in regulations affecting the betting and gaming industry.
• Maintain accurate records of client interactions, transactions, and communications using the company's CRM system.
• Generate reports on key performance indicators (KPIs) and client metrics.

Qualifications

• Competent in Vendor Management, the process of overseeing relationships, contracts, and interactions with external suppliers or vendors to optimize the quality, cost, and performance of goods and services acquired.
• Good knowledge of payment data security standards (e.g., PCI DSS) and compliance requirements in the gaming industry.
• Proficiency in Risk Management, identifies, evaluates and manages risks by developing and implementing risk management strategies, frameworks, policies, procedures and practices.
• Competent in Market Research, process of gathering, analysing, and interpreting information about a target market to inform business decisions.
• Good communication, the ability to share or understand information, ideas and feelings successfully.
• Skilled in Data Analysis, interpreting, cleaning, transforming, and deriving meaningful insights from complex datasets using statistical, computational, and visualization techniques to inform decision-making and drive actionable outcomes.
• Good at Strategic Thinking, thinking beyond immediate tasks to contribute to long-term product strategy and vision.
• Good Negotiation skills, to communicate and collaborate effectively to reach mutually beneficial agreements or resolutions in various situations.
• A good understanding of user-centered design principles and ability to advocate for the user throughout the product development lifecycle.
• Skilled in Project Management, planning, organising, and overseeing tasks, resources, and timelines to achieve specific objectives and deliver successful outcomes within a defined scope.
• Good understanding of the Regulatory Compliance in the betting and gaming industry to ensure compliance to legislative and regulatory requirements.
• Capable of Problem-solving, the ability to identify challenges, analyse situations, and develop effective solutions to overcome difficulties or achieve desired outcomes.
• The ability to work cross-functionally and in collaboration with the wider business to drive successful product development and launch.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.